Leslie V. Smith III

Maintained an 80% satisfaction rating with my customers
Analyzed customer needs and preferences to recommend appropriate
products.
Provided detailed product information to customers, including features,
prices, and availability.
Developed and maintained relationships with clients to increase sales
revenue.
Top 20 percentile of sales conversions and upsells over the past three
months

• Communicated with clients to understand their needs and identify the best policies for each case.
• Calculated premiums and established payment methods.
• Contacted prospective customers to present information and explain available services.
• Pursued continued professional development through insurance workshops, courses, and webinars.
• Developed prospects from current commercial customers, referral leads, sales, or trade meetings.
• Provided death benefits by delivering policy proceeds and reassessing client needs.
• Upsold products to policyholders and potential new clients.
• Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.

• Training new managers on FedEx operations and general management skills.
• Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Enforced federal, state, local, and company rules for safety and operations.
• Responded to information requests from superiors, providing specific documentation.
• Built strong operational teams to meet process and production demands.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Collaborated with team leaders on quality audits.

• Scanned and sorted packages according to destinations and service type using a handheld scanner.
• Resolved conveyor system issues by clearing jams and blockages.
• Loaded completed orders on pallets according to delivery numbers.
• Disposed of debris and hazardous materials properly to avoid contamination.
• Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

• Ensured all equipment for production was organized, calibrated, and cleaned.
• Demonstrated attention to detail while accurately following batch recipes in the lab.
• Learning Good Distribution Practice and Good Manufacturing Practice procedures and demonstrating my understanding while making documentation for each batch of product.
• Recorded inspection results after production runs.
• Kept operations area neat and orderly to minimize obstacles.
• Examined final products for conformance with quality and design standards.
• Maintaining customer safety by regularly checking the PH levels and pasteurizing the product.
• Met project deadlines consistently by working effectively with team members and staying on top of milestone schedules.