Lesly Florian
Trenton,NJ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Bank of America / Merrill Lynch
Pennington, New Jersey
05.2025 - Current
- Manage clients accounts and updated records in the CRM system efficiently.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Answer incoming calls from branch clients regarding billing inquiries, technical issues, product concerns.
- Coordinate communication between clients and internal teams for efficient resolutions.
Team Leader
Pizza Express
Trenton, NJ
01.2021 - 05.2025
- Supervised team members to ensure efficient service and customer satisfaction.
- Collaborated with management to develop strategies for improving restaurant operations.
Secretary
Elite Mental Health
Ewing Township, NJ
06.2023 - 09.2023
- Managed scheduling for client appointments and staff meetings.
- Maintained confidential client records in electronic filing system.
Education
Associate of Science - Business Administration
Mercer County Community College
West Windsor, NJ09-2024
Skills
- Client relationship management
- Problem resolution
- Communication skills
- Customer service
- Multitasking capacity
- Inbound call answering
Volunteer Experience
- HISPA Role Model
- Educational Opportunity Found
- HISPA Latinos In College
Awards
- Seal Of Biliteracy In Spanish
- National Honor Society
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Client Service Representative
Bank of America / Merrill Lynch
05.2025 - Current
Secretary
Elite Mental Health
06.2023 - 09.2023
Team Leader
Pizza Express
01.2021 - 05.2025
Associate of Science - Business Administration
Mercer County Community College