Leslie Burciaga
Tuttle,OK
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Shift Leader/ Headwaiter
Toby Keith's I Love This Bar & Grill
10.2022 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Teacher
La Petite Academy Inc.
02.2023 - 08.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Server Shift Leader/Lead Party Host
Heyday Entertainment Center
06.2020 - 10.2022
- Conducted pre-event meetings with clients to understand expectations and tailor parties accordingly, resulting in excellent reviews.
- Demonstrated flexibility by adapting to last-minute changes in event plans, effectively accommodating client requests and maintaining a positive atmosphere.
- Implemented creative themes and décor ideas for memorable celebrations that exceeded client expectations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Oklahoma State Board of Cosmetology And Barbering -
Central Oklahoma College
Edmond, OK09.2024
Skills
- Bilingual
- Exceptional Customer Service
- Upselling Techniques
- Organization
- Personnel Training
- Team Leadership
- Positive and Friendly Attitude
- Critical Thinking
Certification
- Heartsaver First Aid CPR AED Certification - 6/2023-06/2025
- Food Employee Permit - 10/2021-10/2024
- Oklahoma ABLE Commission License - 7/2022-7/2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teacher
La Petite Academy Inc.
02.2023 - 08.2023
Server Shift Leader/ Headwaiter
Toby Keith's I Love This Bar & Grill
10.2022 - Current
Server Shift Leader/Lead Party Host
Heyday Entertainment Center
06.2020 - 10.2022
Oklahoma State Board of Cosmetology And Barbering -
Central Oklahoma College
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