Alexa Del Palacio
El Paso,TX
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. In addition to seeking a full-time position; that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server Shift Leader
Applebee's Grill + Bar
05.2021 - Current
- Oversaw dozens of daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Trained and guided over 20 team members at a time to maintain high productivity and performance metrics.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Reconciled cash drawer and resolved discrepancies.
Camp Counselor
Camp Everyone Talks
06.2018 - 08.2018
- Worked with individuals with special needs to increase social skills and independence.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Trained staff members on conducting events and following safety procedures.
Assistant
Region 19
01.2018 - 06.2018
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Maintained electronic filing systems and categorized documents.
- Screened visitors and issued badges to maintain safety and security.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Science - Psychology
The University of Texas At El Paso
El Paso, TX07.2025
High School Diploma -
El Paso Community College
El Paso, TX07.2021
Associate of Science - Multi-/Interdisciplinary Studies
El Paso Community College
El Paso, TX12.2020
Skills
- Customer Relations
- Time Management
- Credits and Refunds
- Practice Management
- POS System Operations
- Microsoft Office
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Server Shift Leader
Applebee's Grill + Bar
05.2021 - Current
Camp Counselor
Camp Everyone Talks
06.2018 - 08.2018
Assistant
Region 19
01.2018 - 06.2018
Bachelor of Science - Psychology
The University of Texas At El Paso
High School Diploma -
El Paso Community College
Associate of Science - Multi-/Interdisciplinary Studies
El Paso Community College