Juanisha Singleton
Wichita Falls,TX
Summary
Hardworking Waiter with years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. Hardworking collaborator with 6-year background providing exceptional customer service and food service to attain highest level of guest satisfaction.
Overview
5
5
years of professional experience
Work History
Server Shift Leader
El Chico Cafe
11.2019 - 04.2023
- Ensured customer satisfaction and handled customer complaints in a professional manner
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service
- Monitored inventory levels and ordered supplies as needed
- Assigned tasks to servers to ensure efficient operations during peak business hours
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques
- Completed end-of-shift paperwork accurately and submitted it according to company guidelines
Cashier
Walmart
12.2020 - 05.2022
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Provided excellent customer service while promoting loyalty programs to increase sales potential
Personal Care Assistant
Private Care
05.2023 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Substitute Teacher, K-12
Wichita Falls Independent School District
08.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Online Customer Service Representative
Aspen Dental
09.2024 - Current
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Answered live online chats to give quick answers and solve problems faster.
- Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
- Developed customer service processes to improve customer satisfaction.
Education
High School Diploma -
Wichita Falls High School
Wichita Falls, TX05.2020
Skills
- Complaint Resolution
- Customer Relations
- Credit Card Payment Processing
- Adaptive Team Player
- Customer Relationship Management
- Verbal and Written Communication
- Personnel Training
- POS Systems
Timeline
Online Customer Service Representative
Aspen Dental
09.2024 - Current
Substitute Teacher, K-12
Wichita Falls Independent School District
08.2024 - Current
Personal Care Assistant
Private Care
05.2023 - 05.2024
Cashier
Walmart
12.2020 - 05.2022
Server Shift Leader
El Chico Cafe
11.2019 - 04.2023
High School Diploma -
Wichita Falls High School
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