Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gage Minor

Raleigh,NC

Summary

Results-focused and highly driven worker with experience in online and in person customer service, material relocation/delivery, money handling, close teamwork, food preparation, and restocking. Follows instructions well; but, is skilled in independent decision-making as well. Very comfortable in social situations, and is cheerful while assisting customers/clients.

Overview

6
6
years of professional experience

Work History

Server Shift Leader

Cinebistro
Raleigh, NC
04.2024 - Current
  • Provided support to other team members when needed.
  • Assisted in training new servers on company policies, procedures, and proper food handling techniques.
  • Maintained a clean and sanitary environment in both the dining area and kitchen.
  • Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
  • Performed cash register functions accurately and efficiently.
  • Responsible for opening and closing tasks, which involved cleaning equipment and stocking shelves.
  • Ensured customer satisfaction and handled customer complaints in a professional manner.
  • Developed strategies for improving customer service standards within the restaurant.

Server

Capital City Chop House
Raleigh, NC
05.2022 - 08.2023
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.

Resort Staff

AVG
Chapel Hill, NC
05.2021 - 09.2021
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Collaborated with team members to achieve target results.
  • Carried out day-to-day duties accurately and efficiently.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Customer Service Expert/Construction Assistant

SDI Construction
Graham, NC
11.2019 - 01.2021
  • Assisted clients in person and over the phone building personal, but professional, relations with customers.
  • Interacted with high-class clients to ensure their comfortability
  • Frequently moved materials between construction sites in my personal and company vehicle.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed incoming calls each day with knowledgeable service.
  • Answered customer questions about product availability and shipment times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Assisted the company in construction related tasks such as carpentry, painting, and cleaning.

Supplemental Instructor

Central Carolina Community College
Pittsboro, NC
08.2020 - 12.2020
  • Worked closely with over 30 students regularly to provide educational assistance
  • Recommended students for programs to enhance academic support through improved learning strategies.
  • Led discussions and activities centered around course content.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Attended faculty orientation to gain knowledge of academic and departmental objectives.
  • Assist students with reviewing course material and improving comprehension.

Cashier/Member

Marcos Pizza
Chapel Hill, NC
05.2018 - 12.2018
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
  • Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
  • Performed cash and card transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Bachelor of Science - Industrial Design

North Carolina State University
Raleigh, NC
05.2027

Associate of Science - Engineering

North Carolina State University
Raleigh, NC
Current

Skills

  • Customer relations
  • Hospitality Service Expertise
  • Cash register operation
  • Money handling
  • Sales expertise
  • Complaint resolution
  • Professional telephone demeanor
  • Menu Memorization
  • Order picking and processing/Delivery recordkeeping
  • Map reading and navigation skills
  • Safe driver training
  • Shipping and packaging GPS and route planning
  • Delivery recordkeeping
  • Route dispatch
  • Materials transport

Accomplishments


  • Eagle Scout
  • Received Associates in Science upon graduating high school

Timeline

Server Shift Leader

Cinebistro
04.2024 - Current

Server

Capital City Chop House
05.2022 - 08.2023

Resort Staff

AVG
05.2021 - 09.2021

Supplemental Instructor

Central Carolina Community College
08.2020 - 12.2020

Customer Service Expert/Construction Assistant

SDI Construction
11.2019 - 01.2021

Cashier/Member

Marcos Pizza
05.2018 - 12.2018

Bachelor of Science - Industrial Design

North Carolina State University

Associate of Science - Engineering

North Carolina State University

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Gage Minor