Lesly Pina

• Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
• Passionately focused on providing care and assistance to patients during times of illness or injury.
• Communicated patient status during shift change to maintain continuum of care.
• Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Hybrid: Remote/In Person Teaching

Conducted small group and individual classroom activities with students based on differentiated learning needs.

• Developed interesting and interactive learning methods tailored to help students with individual needs.
• Enforced classroom routines to keep students on schedule and operating at consistent level.
• Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
• Able to pick up assignments the day prior to fill in for absent teachers

Remote Work From Home Environment

• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Updated customer accounts, addresses and contact information within call management databases.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Reviewed customer account information to determine current issues and potential solutions.
• Trained new employees on processes to promote productivity team-wide.

• Tutored students from New York and California
• Provided one-on-one and group tutoring instruction for over 20 students.
• Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
• Met with parents and guardians on regular basis to deliver progress reports and discuss areas for further improvement.
• Creating comfortable tutoring environment conducive to learning.
• Read and analyzed incoming memos, submissions and reports to determine significance and plan distribution.
• Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
• We met twice a week via zoom during the evening hours

• Produced accurate and detailed daily reports for processing and measuring progress.
• Monitored and controlled performance of data processing equipment, providing alerts for discovered faults and discrepancies.
• Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.

• Assigned tasks to associates to fit skill levels and maximize team performance.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Delivered level of service to customers in effort to build upon relationships for future clients.
• Trained employees on additional job positions to maintain coverage of roles.