Lesly Salazar
Wheaton,IL
Summary
Results-driven management professional with proven ability to lead teams to success In hospitality, HR, and in the Beauty department. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Le Meridien Hotel
Oak Brook, IL
07.2022 - 01.2026
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservations using property management system.
- Addressed guest inquiries and resolved issues promptly, ensuring a positive experience.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Kept accounts in balance and ran daily reports to verify totals.
Assistant HR Manager
Crescent Hotels & Resorts
Oak Brook, IL
01.2026 - Current
- Managed payroll processing, maintaining accurate records for tax reporting purposes.
- Led employee engagement initiatives, fostering a positive workplace culture and enhancing team collaboration.
- Coordinated employee benefits administration, ensuring accuracy and timely distribution of information to staff members.
- Participated in hiring panels, providing valuable insights into candidate selection based on skills, qualifications, and cultural fit assessments.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Beauty Sales Supervisor
Target
Cicero, IL
10.2018 - 05.2022
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained organized and visually appealing merchandise displays to drive sales and attract customer interest.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling and inventory management.
- Collaborated with team members to achieve store goals and improve overall operational efficiency.
- Trained new associates on store policies, customer service standards, and operational procedures for consistent performance.
- Engaged with customers to resolve inquiries and complaints, fostering positive relationships and loyalty to the brand.
- In the beauty department I assisted guests with my knowledge of makeup and hair. in every other department I assisted with my skills and knowledge.
- Managed inventory levels, ensuring optimal stock availability for high-demand items.
- Supported store management with daily operations tasks such as opening/closing procedures, staff scheduling, and ordering replenishments.
- Developed and implemented promotional strategies that boosted brand visibility and customer engagement.
Education
High School Diploma -
Morton East High School
Cicero, IL5 2017
Real Estate
American School of Real Estate
Chicago, IL10 2021
Skills
- Guest services
- Problem-solving skills
- Hospitality services
- Microsoft office
- Attention to detail
- Team leadership
- Verbal and written communication
- Staff training and development
- Client relationship building
- Beauty trends
- Skincare consultation
- Makeup techniques
- Cosmetics selection assistance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant HR Manager
Crescent Hotels & Resorts
01.2026 - Current
Front Desk Agent
Le Meridien Hotel
07.2022 - 01.2026
Beauty Sales Supervisor
Target
10.2018 - 05.2022
Real Estate
American School of Real Estate
High School Diploma -
Morton East High School