Leslye Gallegos
Phoenix,AZ
Summary
Professional and eager to acquire new skills, with a background in retail management, customer satisfaction, and food service. Proven ability to lead teams effectively while creating a positive environment that enhances customer experiences. Prepared to handle different challenges to contribute meaningfully in a fast-paced setting.
Overview
3
3
years of professional experience
Work History
FOH / Cashier
Tacos Veganos
Phoenix, AZ
07.2023 - Current
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Actively participated in team meetings to share best practices on improving overall guest experience at the front of house area.
- Managed customer transactions efficiently using POS systems to enhance service speed.
- Collaborated with kitchen staff to ensure timely order fulfillment for customers dining in.
- Implemented promotional strategies to boost sales of featured menu items effectively.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Provided exceptional customer service, consistently receiving positive feedback from patrons and management alike.
Barista
Starbucks
Phoenix, AZ
07.2023 - Current
- Prepared and served high-quality beverages while maintaining exceptional customer service standards.
- Trained new baristas in beverage preparation techniques and customer interaction protocols.
- Implemented process improvements that enhanced service speed during peak hours.
- Provided personalized recommendations to customers, increasing satisfaction and repeat visits.
- Collaborated with team members to maintain cleanliness and organization within the workspace.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Sales Lead
Vans
Scottsdale, AZ
07.2023 - 07.2024
- Led sales team to exceed monthly targets through effective coaching and strategic planning.
- Analyzed sales data to identify trends, optimize inventory management, and enhance product offerings.
- Met sale segment KPI's (key performance indicators) constantly resulting in positive sales results and lasting customer relationships
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Trained new staff on product knowledge and customer service practices to improve team performance.
- Streamlined communication processes between departments to ensure alignment on sales initiatives and objectives.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Boosted sales performance by implementing strategic sales plans and effective team management.
Education
CTT in Emergency Medical Technology - Emergency Medicine
East Valley Institute of Technology
Mesa, AZNo Degree - Human Biology
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Adaptive and creative
- Verbal and written communication
- Customer engagement
- Sales team leadership
- Performance reviews
- Sales performance reporting
Languages
Spanish
Native or Bilingual
Timeline
FOH / Cashier
Tacos Veganos
07.2023 - Current
Barista
Starbucks
07.2023 - Current
Sales Lead
Vans
07.2023 - 07.2024
CTT in Emergency Medical Technology - Emergency Medicine
East Valley Institute of Technology
No Degree - Human Biology
Maricopa Community Colleges, Phoenix College