Lesly Johanna Torres
Las Vegas,United States
Summary
Friendly Hostess with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.
Overview
2
2
years of professional experience
Work History
Hostess Bartender
Commerce Casino
02.2022 - 03.2024
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Used cash registers and credit card machines to cash out customers.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Took drink orders and relayed information to wait or bar staff.
Education
Bachelor of Arts - International Business
Fullerton State University
Fullerton, CA08.2020
Bachelor of Arts - International Business Management
Jorge Tadeo Lozano University
Bogota, Colombia12.2017
Skills
- Bill computation
- Bar terminology
- Personal presentation
- Order Taking
- Wine Pairings
- Coordinating tasks
- Cash Handling
- Relationship Building
- Guest Relations
- Adaptability and Flexibility
Timeline
Hostess Bartender
Commerce Casino
02.2022 - 03.2024
Bachelor of Arts - International Business
Fullerton State University
Bachelor of Arts - International Business Management
Jorge Tadeo Lozano University
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