Lester Perez
Haines City,FL
Summary
Service professional with strong background in troubleshooting, repair, and maintenance.
Demonstrates exceptional skill in team collaboration, adapting to changing needs.
Hardworking and bringing over 20 years of experience performing diverse jobs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Engineer Technician II
Marriott Vacation Club Grande Vista
07.2022 - Current
- Enhanced customer satisfaction by promptly addressing service requests and providing repairs and technical solutions.
- Resolved customer complaints in prompt, polite and professional approach.
- Performed troubleshooting and diagnosis on malfunctioning equipment in rooms.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Safety and Security Officer
Marriott Vacation Club Grande Vista
01.2016 - 07.2022
- Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
- Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
- Reduced accident rates through the implementation of comprehensive safety training programs for employees.
- Assisted in emergency response planning, contributing to a well-prepared workforce and minimizing potential losses.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
Loss Prevention Manager
Marriott Vacation Club Cypress Harbour
08.2015 - 08.2016
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
Loss Prevention Manager
Marriott Vacation Club Harbour Lake
03.2010 - 08.2015
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Developed comprehensive emergency response plans for various scenarios, enhancing overall safety within the premises.
Loss Prevention Officer
Marriott Springhill / Fairfield Inn Sea World
06.2009 - 03.2010
- Completed incident reports and activity logs for accurate, current records and Patrolled areas.
Loss Prevention Officer
Marriott Hotel at Orlando Airport
06.2006 - 06.2009
- Generated comprehensive reports, Trained personnel on security best practices, protocols and procedures.
Loss Prevention Officer
Ritz-Carlton Golf and Beach Resort
08.2003 - 06.2006
- Conducted daily patrols to identify potential security risks.
Education
Certificated Municipal Police Officer - Criminal Justice
Criminal Justice College
Villalba, Puerto Rico03-2001
Skills
- Preventive Maintenance
- Safety procedures
Certification
- Certified Pool Operator (CPO)
- Osha 7th
- Safety Courses on Scissor lift, Aerial platform and Forklift
- Cardio pulmonary Resuscitation (CPR)
- First Aide
Languages
Spanish
Native or Bilingual
Timeline
Service Engineer Technician II
Marriott Vacation Club Grande Vista
07.2022 - Current
Safety and Security Officer
Marriott Vacation Club Grande Vista
01.2016 - 07.2022
Loss Prevention Manager
Marriott Vacation Club Cypress Harbour
08.2015 - 08.2016
Loss Prevention Manager
Marriott Vacation Club Harbour Lake
03.2010 - 08.2015
Loss Prevention Officer
Marriott Springhill / Fairfield Inn Sea World
06.2009 - 03.2010
Loss Prevention Officer
Marriott Hotel at Orlando Airport
06.2006 - 06.2009
Loss Prevention Officer
Ritz-Carlton Golf and Beach Resort
08.2003 - 06.2006
Certificated Municipal Police Officer - Criminal Justice
Criminal Justice College
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