LESTER PETERS
Annapolis,MD
Summary
Successful Manager with a strong background in retail sales, merchandising, inventory, opening and closing procedures, recruiting, and customer service support for over 25 years. Employs excellent leadership skills and demonstrates the ability to improve store operations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
PetSmart Charities
Pasadena, MD
12.2017 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Assistant Store Manager and Intern Store Manager
Toys R Us
- Provides training to 5 Department Supervisors and up to 50 team members on key elements for the Front End and Back of House areas as stated on the Routine Actions Plan
- Responsible for total store maintenance, including interior, exterior, equipment and grounds
- Supervises unloading of all trucks daily (including direct shipments), processing of merchandise received and flow of merchandise to sales floor or storage as appropriate
- Works with Store Manager and other managers on the development of an integrated store initiative/activity plan
- Responsible for generating and editing weekly Team Member schedule to ensure coverage meets Guest needs
- Manages the financial performance of the business unit including sales, profitability, and key metrics through proper ethical in-store operations; has control of the P&L and is responsible for controlling shrink.
Back of House (BOH) Supervisor
Toys R Us
- Involved in scheduling for department team members; provided feedback and suggestions to management team to optimize department coverage
- Provided input and assistance to Assistant Store Management in motivating, evaluating, coaching and counseling team members
- Ensured all Team Members were knowledgeable on BOH systems and processes
- Exhibited an ownership attitude by promoting partnerships with store management
- Delivered excellence in customer services.
Store Manager and District Facility Manager
McDonald's
- Scheduled and directed over 50 crew members daily to maximize productivity
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Achieved cost and repairs each year goals pertaining to equipment and facility.
Education
Business Administration -
University Maryland Eastern Shore and Anne Arundel Communicy College
01.1988
Skills
- Retail inventory management
- MS Office proficient
- Team-oriented
- Exceptional leader
- Recruiting and interviewing
- Outstanding communication
- Training Skills
- Conflict resolution skills
- Adapt and Learn
- Accountability and Results Oriented
Timeline
Assistant Store Manager
PetSmart Charities
12.2017 - Current
Assistant Store Manager and Intern Store Manager
Toys R Us
Back of House (BOH) Supervisor
Toys R Us
Store Manager and District Facility Manager
McDonald's
Business Administration -
University Maryland Eastern Shore and Anne Arundel Communicy College