Summary
Overview
Work History
Education
Skills
Timeline
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Lester Wilson

Lester Wilson

Las Vegas,NV

Summary

Dynamic Food and Beverage Manager with a proven track record at Poker Palace Casino, enhancing customer satisfaction through innovative menu development and effective staff training. Skilled in cost control and inventory management, I foster a collaborative environment that drives efficiency and profitability while maintaining the highest sanitation standards.

Diligent [Desired Position] with extensive experience managing food and beverage operations. Proven track record in overseeing high-volume establishments and enhancing customer satisfaction. Demonstrated expertise in team leadership and inventory management.

Experienced with food and beverage management, delivering operational excellence and customer satisfaction. Utilizes strategic planning and team coordination to optimize performance. Track record of enhancing service quality and maintaining high standards in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Food and Beverage Manager

Poker Palace Casino
11.2022 - Current
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Organized successful special events that contributed to increased sales figures.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
  • Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Implemented creative solutions for space optimization during peak hours or busy seasons.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
  • Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.

Food and Beverage Manager

Fifth Street Gaming
06.2012 - 11.2022
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Streamlined operations through regular review of processes and implementation of best practices.
  • Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Worked closely with marketing teams on promotional activities that generated increased foot traffic.
  • Managed bar and wait staff and directed hiring program.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
  • Negotiated with suppliers to secure high-quality ingredients at competitive prices, improving overall food quality and profit margins.
  • Improved beverage sales with introduction of curated wine and craft beer selection, appealing to wider range of tastes and preferences.
  • Coordinated with kitchen team to design limited-time offers, generating increased interest and repeat business.
  • Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
  • Increased restaurant efficiency, streamlining inventory management processes to ensure optimal stock levels and reduce waste.

Education

GED -

Rancho High School
Las Vegas, NV

Skills

  • Food and beverage operations
  • Cost control
  • Wine pairing
  • Menu development
  • Labor management
  • Sanitation standards
  • Hygiene regulations
  • Food presentation
  • Menu pricing
  • Front of house management
  • Employee supervision
  • Customer service
  • Inventory management
  • Safe food handling
  • Team leadership
  • ServeSafe manager
  • Scheduling
  • Monitoring food preparation
  • Collaboration and teamwork
  • Staff supervision
  • Critical thinking
  • Problem-solving
  • Supply ordering and management
  • Back of house management
  • Health code compliance
  • Scheduling staff
  • Calm and pleasant demeanor
  • Sanitation
  • Recruitment and hiring
  • Purchasing
  • Quality assurance
  • Kitchen equipment operation and maintenance
  • Food plating and presentation
  • Managing deliveries
  • Portion control
  • Investigating complaints
  • Menu pricing and writing

Timeline

Food and Beverage Manager

Poker Palace Casino
11.2022 - Current

Food and Beverage Manager

Fifth Street Gaming
06.2012 - 11.2022

GED -

Rancho High School

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Lester Wilson