Letecia White
Summary
I am seeking employment with a company where I can use my talents and skills to grow and expand with the company. I am reaching to succeed in a stimulating and challenging environment. Building the success of the company while I experience advancement opportunities. Proactive and caring worker with 14 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Envision Physician Services
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
One-On-One Aide
ACS Consultants, INC
01.2020 - 03.2020
- Offered caring companionship and emotional support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported children's development by encouraging teamwork and understanding of others.
- Observed and monitored children's activities.
Assistant Director
Anointed Hands Child Development Center
08.2016 - 12.2022
- Observed teachers and students in classrooms to gather data and improve instruction.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
- Oversaw development and implementation of quality educational programs.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Planned, administered and controlled budgets and produced financial reports.
Education
High School Diploma -
George Washington High School
10175 Bustleton Ave Philadelphia, PA06.2008
Skills
- POS Systems Expertise
- Promotional Support
- Refund Processing
- Training Development Aptitude
- Microsoft Excel
- Coordination
- Art and Handcraft Demonstrations
- Communication and Interpersonal Skills
- Computer and Microsoft Office Skills
- Teach Social Skills
- Educational Opportunities
- Foundational Knowledge
- Develop Lesson Plans
Timeline
Customer Service Representative
Envision Physician Services
12.2022 - Current
One-On-One Aide
ACS Consultants, INC
01.2020 - 03.2020
Assistant Director
Anointed Hands Child Development Center
08.2016 - 12.2022
High School Diploma -
George Washington High School
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