Leterris Waters
Mobile,AL
Summary
Experienced Claim Adjuster with a proven track record of professionally managing complex claims for customers. Skilled in working directly with clients and offering guidance throughout the claim process. Committed to successfully handling a diverse caseload and ensuring the satisfaction of all parties involved. With over 3 years of experience in handling claims for both contract holders and policyholders, possesses outstanding organizational and interpersonal abilities to effectively navigate through challenging situations.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
CNC Catastrophe & National Claims
10.2021 - 07.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Directed claims negotiations within allowable limit of $80,000 and supported successful litigations for advanced issues.
Ulitity Pool Internship
Outokumpu Stainless USA
06.2017 - 08.2019
- Support their 1st Operator in a safe and efficient manner to operate in their assigned roles
- Support implementation of Best Practices and Continuous Improvement for the Team
- Support maintenance activities as required by Operational needs
- Attend all assigned training and pass any required examination for their next position
- Maintain environmental and safety requirements.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Truck Driver
CMF Logistics
08.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Ride along
Mentorship
05.2021 - 08.2021
- Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of property losses
- Reviews and utilizes financial statements to adjust short duration business interruption losses
- Keeps the insured and others informed about the claim's status with clear, timely and accurate written/oral communications
- Determines depreciation of claim
- Affirms or denies coverage of the claim based on the facts and the policy terms and conditions
- Develops information necessary to make advance, partial and final payments when appropriate
- Effectively negotiate settlement of claims of varying complexity and perils
- Keeps the electronic claim file properly documented with accurate, clear and timely information and reports that reflect the adjustment activities and substantiate any payments made.
Education
Associate of Science - Business
Coastal Alabama Community College
Bay Minette, AL05.2022
Skills
- Strong Work Ethic
- Self-motivation and discipline
- Highly motivated
- Advanced oral and written communication skills
- Problem-Solving
- Dependable and reliable
- Liability Analysis
- Claims Investigation
- Technical knowledge
- Damage Assessment
- Claims Processing
- Casualty and property loss
Timeline
Truck Driver
CMF Logistics
08.2024 - Current
Claims Adjuster
CNC Catastrophe & National Claims
10.2021 - 07.2024
Ride along
Mentorship
05.2021 - 08.2021
Ulitity Pool Internship
Outokumpu Stainless USA
06.2017 - 08.2019
Associate of Science - Business
Coastal Alabama Community College
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