LETHA SANCHEZ
RESIDENTIAL APPRAISER
San Antonio,TX
Summary
Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Residential Appraiser
Bexar Appraisal District
San Antonio , TX
2022.02 - Current
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
Center Warehouse Associate
Amazon Fulfillment
San Antonio , TX
2021.11 - 2022.01
- Customer focus
- Floor supervisor, Leading, first of contact for questions and concerns
- Leadership communication
- Safety Auditing, reporting quick, accurate, and timely work ethic
- Was nominated for Secretary of Safety Committee
- Attending meetings regarding safety issues and plans to correct the issues.
- Reduced order processing time through effective organization and prioritization of tasks.
Customer Sales Representative
BDC
2020.09 - 2021.09
- Provide owners a chance to dispute market value
- Assess situation: mass appraisal, market trends, testimony and evidence to make sound decisions
- Appraise residences with observations, permit look-up, and taught skills
- Input data, calibrate, quality checks
- Excel, PACS, Foxit and Comptroller,Texas
- Property Tax Code and Texas A&M Real Estate Center
- Volunteered community outreach., Service
- Outbound calls for previous clients; Scheduled appointments for services: oil change, tire rotation, and vehicle maintenance
- Documented calls, Communication methods included email, chat, phone, and in person
- Utilized
- Microsoft products Excel and Word
- Time management.
Customer Service Representative II
2020.01 - 2020.09
- Received inbound calls regarding supplies
- Ensure HIPAA
- (Health Insurance Portability and Accountability Act)
- Proficient utilizing system using product codes for equipment from doctor scripts
- Accuracy input data from insurance information
- Proactive updating accounts
- Transfer misdirected calls
- Utilized multiple systems
- Announced and attended virtual team meetings and individual coaching weekly
- Internal ratings were 100% for both internal scoring and customer surveys.
Customer Services Representative
2019.05 - 2019.10
- To Advocate4Me
- Inbound and outbound calls (700 monthly) documenting properly
- Research and give full and accurate benefit
- Pharmacy and medical Referrals and authorizations
- Case management for call backs
- Attended meetings to discuss metrics, goals, and service levels
- Assisted with correspondence :reformatting, printing documents, and inserting envelopes with appropriate documents.
Education
Bachelor of Arts - Sociology, Minor Business Administration
Texas A&M University-San Antonio
College Station, TX 2013.01 - 2015.12
Associate of Arts - Liberal Arts
Alamo Community College
San Antonio, TX 2009.08 - 2012.12
High School Diploma - undefined
Integrity School
03.2008
Skills
- Team building, Great interpersonal and leadership skills, Coaching management, Excellent verbal & written
- Communication, Customer retention, Customer service, Computers, Microsoft Products, Google
- Service, management, customer service, data entry
- Customer Satisfaction, Active Listening
- Time Management, Critical Thinking
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
401k matchWork-life balanceCareer advancementWork from home optionCompany CultureTimeline
Residential Appraiser
Bexar Appraisal District
2022.02 - Current
Center Warehouse Associate
Amazon Fulfillment
2021.11 - 2022.01
Customer Sales Representative
BDC
2020.09 - 2021.09
Customer Service Representative II
2020.01 - 2020.09
Customer Services Representative
2019.05 - 2019.10
Bachelor of Arts - Sociology, Minor Business Administration
Texas A&M University-San Antonio
2013.01 - 2015.12
Associate of Arts - Liberal Arts
Alamo Community College
2009.08 - 2012.12
High School Diploma - undefined
Integrity School
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