Letica Guajardo
Lubbock,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Dollar Tree. Skilled in cash management and problem-solving, consistently met and exceeded service goals by effectively resolving complaints and promoting a positive shopping environment. Demonstrated reliability and a cooperative attitude, contributing to increased customer loyalty and workplace efficiency.
I am also looking to build my experience and career I just graduated from dental school I have done my 40 hours of externship I am ready to get out there and learn so much more.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Cashier
Dollar Tree
Lubbock, TX
03.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Picker Packer
Texas Star Refreshments
Lubbock
09.2024 - 12.2024
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
Education
High School Diploma -
Spring Board
Lubbock, TX11.2014
Master of Arts - Dental Assisting
Lubbock Dental School
Lubbock, TX08.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Product Knowledge
- Cash handling expertise
- Customer Assistance
- Problem-Solving
- Reliable and Responsible
- Honest and Dependable
- Cleaning and sanitizing
- Active Listening
- Cooperative Attitude
- Basic Mathematics
- Product restocking
- Microsoft Office
- Policies and Procedures
- Merchandise Packaging
Certification
RDA certification
CPR certification
BLS certification
coronal polishing
AED certification
Timeline
Picker Packer
Texas Star Refreshments
09.2024 - 12.2024
Customer Service Cashier
Dollar Tree
03.2024 - Current
High School Diploma -
Spring Board
Master of Arts - Dental Assisting
Lubbock Dental School