Summary
Overview
Work History
Education
Skills
Languages
Timeline
SeniorSoftwareEngineer

Leticia Brandt

Augusta,GA

Summary

Proven Sales Manager at GA Granite, adept in relationship building and strategic planning, enhanced sales revenue through effective strategies and exceptional customer service. Skilled in negotiation and conflict resolution, consistently achieving client satisfaction and loyalty. Demonstrates strong leadership and communication, ensuring team collaboration and efficient problem-solving.

Overview

6
6
years of professional experience

Work History

Sales Manager

GA Granite
02.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.

House Manager

Georgia RP
10.2022 - Current
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of the tenants by staying informed about their preferences, schedules, and priorities.
  • Enhanced tenants satisfaction with maintenance management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Manage a large amount of properties.

Front Desk Receptionist

Biomedclin
02.2019 - 08.2019
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed customer payments.

Customer Service Representative

Galaxy
01.2018 - 02.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

BBA -

Reformed University
Lawrenceville, GA
04.2026

Skills

  • Relationship Building
  • Teamwork and Collaboration
  • Staff Management
  • Customer Relationship Management
  • Teamwork and Collaboration
  • Calendar Management
  • Time Management
  • Workforce Management
  • Goals and performance
  • Preventive Maintenance
  • Exceptional organization
  • Appointment Coordination
  • Telephone skills
  • Data Entry
  • Friendly, Positive Attitude
  • Customer Service
  • Negotiation and Conflict Resolution
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Decision-Making
  • Research abilities
  • Team Leadership
  • Strategic Planning
  • Goal Setting
  • Documentation And Reporting
  • Cost Control
  • Budget Administration
  • Excellent Communication
  • Intercultural Communication
  • Translation Services
  • Effective presentation
  • Critical Thinking
  • Active Listening

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Sales Manager

GA Granite
02.2024 - Current

House Manager

Georgia RP
10.2022 - Current

Front Desk Receptionist

Biomedclin
02.2019 - 08.2019

Customer Service Representative

Galaxy
01.2018 - 02.2019

BBA -

Reformed University

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Leticia Brandt