Leticia Darand
Miami,FL
Summary
My name is Leticia Darand, and I am dedicated to everything I do. I am looking for a career that challenges me and encourages professional growth. I always utilize my knowledge and skills in any way that I can for future careers. I want to be able to find a job that can prepare me for future careers. I am a driven individual who is highly skilled in managing reservations, telephone calls, and customer inquiries. I am an individual with poise and professional traits. My total commitment to guest satisfaction is unlike any other. I am well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
Work History
Front Desk Concierge
Sig9
Miami, United States
03.2022 - 10.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins, and check-outs.
- Acquired in-depth knowledge of the surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
Front Desk Concierge
First Service Residental
01.2023 - 05.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- I liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Responded swiftly to room requests and other inquiries made via establishment's website, email, or phone.
- Maintained a high level of professionalism and discretion when dealing with guests.
Education
No Degree - Dental Assisting
Miami Dade College
Miami, FL01.2025
Skills
- Good team player and multitasking capabilities
- Fast learner and dedicated
- Office Support
- Amenities Information
- Emergency Situations
- Problem Anticipation and Resolution
- Customer Experience
Timeline
Front Desk Concierge
First Service Residental
01.2023 - 05.2023
Front Desk Concierge
Sig9
03.2022 - 10.2022
No Degree - Dental Assisting
Miami Dade College
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