Leticia Sosa-Santana
Lancaster,PA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Lowes Home Improvment
Lancaster, PA
10.2012 - Current
- Directed and supervised team of 39 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Skills
- Staff Management
- Training and mentoring
- Goal-Oriented
- Policy Enforcement
- Employee Motivation
- Inventory Control
Languages
Spanish
Native/ Bilingual
Certification
- Certified in power equipment
Timeline
Supervisor
Lowes Home Improvment
10.2012 - Current
- Certified in power equipment