Leticia Durback
Boise,ID
Summary
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Levi Cornell
Boise, ID
09.2024 - Current
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Restaurant Hostess
Arron Burke
Boise, ID
02.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Restaurant Hostess
Jessica Baker
Pocatello, ID
08.2021 - 10.2023
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
N/A - N/A
Highland High School
Pocatello, IDSkills
- Customer satisfaction
- Organization
- Guest service
- Exceptional communication
- Adaptability and flexibility
Timeline
Restaurant Server
Levi Cornell
09.2024 - Current
Restaurant Hostess
Arron Burke
02.2024 - Current
Restaurant Hostess
Jessica Baker
08.2021 - 10.2023
N/A - N/A
Highland High School