Leticia Fernandez
Valley Springs,CA
Summary
Astute, results-driven, customer-oriented, bilingual-Spanish/English professional with 22 years of experience in leading large scale technology programs/projects from inception to completion. Leading cross-functional teams and taking ownership to establish relationships with key stake holders and ensure program success.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Fortuna
McClellan, United States of America
07.2024 - Current
- Answer phone calls and assist dental providers/members with Medi-Cal dental plan inquiries, authorizations, claims, dental referrals, appointments, and transportation services.
- Guide and educate dental providers/members on Medi-Cal processes and available resources.
- Maintain strict protocols for PHI and HIPAA verification
Customer Service Representative
Maximus
Rancho Cordova, United States of America
03.2024 - 06.2024
- Responded to calls, facilitating member enrollment for medical and dental plans within counties.
- Provided education on available healthcare options to staff
- Guided members to available medical plan resources.
- Managed verification of PHI and HIPAA compliance
Senior Technical Program Manager
Hitachi Vantara
Santa Clara, United States of America
11.2000 - 03.2023
- Achieved on time releases 99% of time!
- Led and scoped numerous enterprise joint qualification technical program/project deliverables to fruition through strategic planning, allocating resources, and working with cross-functional teams, partners, and stakeholders to ensure on-time delivery releases resulting in 250M partnership revenues
- Monitored and managed escalated issues for resolution
- Scheduled meeting cadences for alignment and reporting back to management and stakeholders
- Developed and established successful start-up programs, review, and improvement processes
- Built and cultivated lucrative and long-standing relationships with both new and existing partners through effective communication and exemplary interpersonal skills (10+ years!)
Education
PMP Training -
01.2022
High School Diploma - General Studies
Independence High School
01.1986
CSR Training -
Skills
- Dedicated Leadership
- Problem Analysis and Resolution
- Efficient coordination of multiple projects
- Strategic Partner Relationship and Development
- Strategic Planning and Guidance
- Problem-Solving Skills
- Enhance Risk Mitigation Strategies
- Process Optimization and Improvement
- Customer/Partner/Vendor Relations
- Organizational skills
- Excellent and Effective Communication
- Bilingual
Timeline
Customer Service Representative
Fortuna
07.2024 - Current
Customer Service Representative
Maximus
03.2024 - 06.2024
Senior Technical Program Manager
Hitachi Vantara
11.2000 - 03.2023
PMP Training -
High School Diploma - General Studies
Independence High School
CSR Training -
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