Hal Atkinson Jr
San Lorenzo,CA
Summary
Parts advisor with talent for inventory and sales. Strong knowledge of Parts and accessories. Communicative and team-oriented with proficiency in TALONes, MFS, Swift, and SCA. Proven history of fostering problem solving skills to meet team, individual and management objectives. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Experienced inventory professional offering advanced understanding of documentation, receiving processing and storage procedures. Talented in training, motivating and directing teams. Maintains optimal inventory levels and solves routine and complex problems independently. Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.
Overview
7
7
years of professional experience
Work History
Parts Advisor
Tesla
Dublin, CA
04.2023 - Current
- Tracked inventory levels to ensure availability of necessary items.
- Researched part numbers for requested parts using catalogs and other resources.
- Performed cycle counts of inventory items as needed.
- Organized warehouse space to ensure efficient storage of new and existing items.
- Managed the ordering process for out-of-stock items.
- Assisted in the receiving and stocking of incoming parts shipments.
- Prioritized and maintained high-volume of fast-paced parts inquiries and orders, kept meticulous records, and met or exceeded sales goals in reporting months.
- Followed standards of care and compliance per company and legal requirements.
- Increased team productivity by implementing multiple strategic process improvements.
- Improved team member performance by devising and overseeing personalized strategies.
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Communicated product expertise and department process improvements to meet organizational goals.
Manager on Duty
ClubSport San Jose
San Jose, CA
08.2022 - 12.2023
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Took care of customer problem escalated by other staff members.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Created positive work environment for employees and delivered exceptional customer service.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Parts Puller/ Parts to Service
San Jose Harley-Davidson
San Jose, CA
12.2022 - 04.2023
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Supported service department by expertly pulling parts and updating records.
- Maintained parts system with current order and sales data.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Pulled customer-requested parts in warehouse and retail store and packaged for customers.
- Labeled each pulled part with proper part number, price, customer order number and destination.
- Monitored and maintained parts warehouse inventory, identified low stock items and arranged for immediate replenishment.
Parts Puller
Oakland Harley-davidson
Oakland, CA
02.2018 - 06.2022
- Maintained neat, clean, secure, well-organized and safe warehouse to easily locate parts.
- Pulled customer-requested parts in warehouse and retail store and packaged for customers.
- Labeled each pulled part with proper part number, price, customer order number and destination.
- Monitored and maintained parts warehouse inventory, identified low stock items and arranged for immediate replenishment.
- Unloaded and received incoming shipments for warehouse, documented receipts and routed shipments to proper locations.
- Organized storage areas to maximize movement and minimize labor.
- Liaised with vendor representatives to rectify damages and shortages.
- Managed day-to-day logistics operations, monitoring incoming deliveries.
- Monitored inventory storage and enforced proper handling and organization.
- Oversaw freight management system with proactive attention to potential delays and resolutions.
- Researched item history to identify root cause for discrepancies between inventory and stock records.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Shipping and Receiving Associate
Oakland Harley-davidson
Oakland, CA
02.2018 - 06.2022
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
- Coordinated documents and bills, managed payments and responded to inquiries.
- Input weights, charges, discrepancies and other data in Talon
- Led and managed projects to support logistics efforts and plans.
- Prepared inventory for shipment by attaching tags and labels.
- Identified opportunities to reduce cost and improve productivity.
- Monitored spending to ensure that expenses are consistent with approved budgets.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Parts Salesman
Oakland Harley-davidson
Oakland, CA
02.2018 - 06.2022
- Received and stocked incoming merchandise, arranging items in correct locations.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Coordinated and executed daily parts deliveries to local businesses.
- Communicated product expertise and department process improvements to meet organizational goals.
- Improved team member performance by devising and overseeing personalized strategies.
Education
High School Diploma -
East Bay Arts High School
San Lorenzo, CA05.2017
Skills
- Verbal/Written Communication
- Reliable and Punctual
- Upselling Techniques
- Product Inspection
- Business Principles
- Planning & Organizing
- Relationship Building
- Problem Resolution
- Microsoft Office
- Team Management
- Organizational Skills
- Reliable & Trustworthy
- Supervision & Leadership
- Active Listening
- Computer Skills
- Friendly, Positive Attitude
- Critical Thinking
- Good Work Ethic
- Conflict Resolution
- Customer Service
- Training & Development
- People Skills
- Vendor Relations
- Ordering Parts
- Training and Coaching
- Coordinating Paperwork
Timeline
Parts Advisor
Tesla
04.2023 - Current
Parts Puller/ Parts to Service
San Jose Harley-Davidson
12.2022 - 04.2023
Manager on Duty
ClubSport San Jose
08.2022 - 12.2023
Parts Puller
Oakland Harley-davidson
02.2018 - 06.2022
Shipping and Receiving Associate
Oakland Harley-davidson
02.2018 - 06.2022
Parts Salesman
Oakland Harley-davidson
02.2018 - 06.2022
High School Diploma -
East Bay Arts High School
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