Richie Cuevas
Anchorage
Summary
A forward-thinking individual with over 3 years of experience in fast-paced customer service environments, including roles at FederalExpress, TasteeFreeze, and Wendy's. Possesses a unique blend of skills such as public speaking, self-motivation, and the ability to remain calm under pressure, all honed through direct customer interactions and efficient multitasking. Eager to apply a hardworking ethic and innovative problem-solving abilities to new challenges, aiming to contribute to and grow within a dynamic team.
Overview
3
3
years of professional experience
Work History
Parts Advisor
Mercedes Benz
07.2024 - Current
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Adhered to company guidelines for performance and compliance.
- Assisted customers in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Stocked and managed stock of parts.
Package Handler
FederalExpress
11.2023 - 07.2024
- Organized packages according to type, size, destination, and other specifications
- Reported any lost or damaged items to supervisors immediately upon discovery
- Assisted in training new employees on package handling processes
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Sorted packages to appropriate slide, line, or belt for final distribution
Crew Member
TasteeFreeze
09.2022 - 11.2023
- Packaged menu items into bags or trays and placed drink orders into carriers to prepare food for customers
- Scraped and stacked dirty dishes and cooking utensils to prepare items for cleaning
- Used food thermometer to verify cooking of food items to proper temperature
- Checked quality of food and kept track of old and new items to ensure freshness of ingredients
- Operated point-of-sale cash register to calculate total cost of items
- Cooked multiple orders simultaneously during busy periods
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures
- Restocked kitchen supplies and food items to properly prepare for food service
- Seasoned and cooked food according to recipes or personal judgment and experience
- Checked temperatures for food items during cooking, holding, and serving
- Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses
- Labeled and dated food products for safety
- Collaborated with team members to promote consistent workflows and deliver food orders on time
- Sanitized all cutting boards and surfaces at beginning of shift to avoid cross-contamination
- Modified standard recipes to address customer requests for substitutions or allergen concerns
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
- Assisted in preparation of menu items ranging from burgers to sandwiches
- Organized kitchen and walk-in freezer to enable employees to easily find items
Crew Member
Wendy's
12.2021 - 03.2022
- Served food quickly for positive guest experiences
- Organized and restocked supplies to support operations and team productivity
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Drove team success by quickly completing assigned tasks
- Stocked shelves and cases with new or transferred items
- Assisted management with inventory control and stock ordering
- Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift
- Interacted pleasantly with guests to deliver quality customer service
Education
Diploma -
Save Highschool
Anchorage, AK05.2023
Skills
- Self-Motivated
- Flexible
- Adaptable
- Multitasking
- Public Speaking
- Calm Under Pressure
- Hardworking
- Shipping coordination
- Parts identification
- Improving customer satisfaction
- Supply orders
- Parts recommendation
- Verbal and written communication
- Positive and professional
- Verbal Communication
- Flexible Schedule
- Time management abilities
- Item scanning
- Adaptability
- inventory management
- Self motivated
Hobbies and Interests
- Muay Thai
- Football
Timeline
Parts Advisor
Mercedes Benz
07.2024 - Current
Package Handler
FederalExpress
11.2023 - 07.2024
Crew Member
TasteeFreeze
09.2022 - 11.2023
Crew Member
Wendy's
12.2021 - 03.2022
Diploma -
Save Highschool
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