Leticia Fuentes
Longview,TX
Summary
Dynamic and dedicated server with exceptional customer service skills at Bubba’s 33. Proven ability to enhance guest satisfaction through personalized service and effective multitasking. Proficient in point of sale operations and cash handling, consistently creating welcoming environments that foster guest engagement and loyalty.
Overview
7
7
years of professional experience
Work History
Server
Bubba’s 33
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Front of House Staff Member
Chick Fil a
10.2017 - 05.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
Education
High School Diploma -
Longview High School
Longview, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Point of sale operation
- Foreign language proficiency
- Dining customer service
- Safe food handling
- Menu memorization
Timeline
Server
Bubba’s 33
09.2021 - Current
Front of House Staff Member
Chick Fil a
10.2017 - 05.2021
High School Diploma -
Longview High School
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