Leticia Gamboa
Fort Worth,TX
Summary
Adept at enhancing team performance and customer satisfaction, I leveraged promotional strategies and exceptional customer service at Party City to elevate shopping experiences. My background includes mastering warehouse operations at Target Distribution Center, showcasing my ability to improve efficiency and safety. Skilled in both leadership and logistics, I excel in fast-paced environments, driving productivity and team cohesion.
Overview
3
3
years of professional experience
Work History
Key Holder Supervisor
Party City
Burleson, TX
06.2022 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Accepted and processed customer returns.
- Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
Picker Packer
Target Distribution Center
Midlothian, TX
06.2024 - 12.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
Assembler
DHL Lego
Fort Worth, TX
11.2023 - 06.2024
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Education
High School Diploma - N/A
Burleson High School
Burleson, TX05.2024
Skills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Daily reporting
- Team training and development
- Staff training and development
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Team building
- Task delegation
- Scheduling coordination
- Pallet jack operation
- Warehouse procedures
- Preparing boxes
- Packing boxes
- Truck loading
- Counting inventory
- Order picking
- Warehouse operations
- Warehouse safety
- Material handling equipment
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Active listening
- Problem resolution
- Assembly and production
- Manufacturing
- Small parts assembly
- Basic math
- Logistics
- Supply chain distribution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Picker Packer
Target Distribution Center
06.2024 - 12.2024
Assembler
DHL Lego
11.2023 - 06.2024
Key Holder Supervisor
Party City
06.2022 - Current
High School Diploma - N/A
Burleson High School