Leticia Garcia
Redlands,CA
Summary
Hard working Service Manager offering over 4 years of successfully establishing and maintaining good working relationships with customers and teammates to encourage customer retention and referrals. Maintains high-quality service and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
15
15
years of professional experience
Work History
Service Manager
Stater Bros Markets
Fontana, CA
01.2020 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Ensured compliance with applicable laws and regulations related to services provided.
- Motivated and supported employees to maintain low turnover.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Key Carrier
Stater Bros. Markets
San Bernardino
12.2018 - 01.2020
- Maintained accurate cash drawer by counting cash.
- Greeted customers, provided assistance and answered inquiries.
- Resolved customer issues in a professional manner.
- Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
- Organized backroom stock areas according to company guidelines.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
- Followed opening and closing procedures as outlined by the manager.
- Delegated work to staff, setting priorities and goals.
Produce Clerk
Stater Bros. Markets
Rialto
10.2016 - 12.2018
- Received and stocked incoming produce shipments.
- Organized displays of fresh fruits and vegetables in the store.
- Rotated produce items to ensure freshness.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Cleaned work areas throughout shift to maintain sanitation standards.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Loaded, unloaded and moved heavy products using material loading equipment.
General Merchandising Clerk
Stater Bros. Markets
Rialto, CA
07.2012 - 10.2016
- Received, unpacked, priced, stocked and displayed merchandise according to company guidelines.
- Ensured store shelves were well-stocked, clean, organized and presentable for customers.
- Created effective signage to promote specific items or services within the store.
- Participated in monthly physical inventories of merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Courtesy Clerk
Stater Bros. Markets
Rialto, CA
07.2009 - 07.2012
- Greeted customers and provided assistance in locating items.
- Assisted customers with product selection and answered questions about store policies.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Provided excellent customer service by being friendly and courteous at all times.
- Collected shopping carts from parking lot to maintain clean, organized area.
- Assisted with price checks, go-backs, and replenishing supplies.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Took unwanted items from checkout to proper location.
Education
Certificate - Medical Administrative Assistant
Concorde Career College
San Bernardino, CA09-2007
Some College (No Degree) - Business Management
Cerritos College
Norwalk, CASkills
- Strategic business planning
- Conflict Resolution
- Customer Service Management
- Customer Service
- Relationship Building
- Workplace Safety
- Multitasking and Organization
- Positive Attitude
- MS Office
- Trustworthy and Honest
- Coaching and mentorship
- Task Delegation
- Time Management
- Outgoing and Energetic
- Policy and Procedure Enforcement
- Fluent in Spanish
Timeline
Service Manager
Stater Bros Markets
01.2020 - Current
Key Carrier
Stater Bros. Markets
12.2018 - 01.2020
Produce Clerk
Stater Bros. Markets
10.2016 - 12.2018
General Merchandising Clerk
Stater Bros. Markets
07.2012 - 10.2016
Courtesy Clerk
Stater Bros. Markets
07.2009 - 07.2012
Certificate - Medical Administrative Assistant
Concorde Career College
Some College (No Degree) - Business Management
Cerritos College