Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leticia Gonzales

Grand Prairie

Summary

Professional in customer support, equipped with deep understanding of customer needs and service operations. Proven ability to streamline processes and resolve issues efficiently. Known for reliability in team settings and adaptability to changing demands, with strong communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Customer Care Coordinator

NuMotion
02.2022 - 09.2024
  • Answers incoming calls, handles incoming faxes and fields any inquiries as appropriate.
  • Efficiently processes new orders intake.
  • Schedules evaluations and equipment adjustments with referrals and clients.
  • Uploads order files for ATPs (sends documents to ATPs for evaluations, confirms evaluations, checks in in the uploads after the evaluation).
  • Requests, collects, and reviews order documents to include Functional Mobility Evaluation (FME), Letter of Medical Necessity (LMN), and chart notes.
  • Keeps the team abreast with order processing status.
  • Tracks equipment to ensure receiving before scheduled delivery.
  • Coordinates with clients (once equipment is approved) delivery.
  • Communicates with clients matters related to coverage, deductibles and any financial responsibility they might have.
  • Conducts research of related equipment on vendor websites.
  • Collects and process payments for out-of-pocket amounts.
  • Reconciles deliveries and moves order to billing.
  • Contacts clients for medical documents if the document collector is unable to obtain what is needed.
  • Provides monthly delivery forecasts.
  • Handles all physical mailouts such as no contact letters and copies of delivery paperwork to clients.

Customer Service Representative

Buckhead Meat of Dallas
11.2018 - 03.2020
  • Responsible for entering all meat orders for my local restaurants into Anzio
  • Work on PO's, for payments and billing
  • Controlled copies of PO's from IKAN database to distribute
  • Lead the front receptionist area as needed
  • Managed inventory once a month

Buyer

FTS International
10.2017 - 06.2018
  • Purchased and processed orders at Corporate office
  • Assigned PO's
  • Received emails for corrections on billing
  • verified invoices for payment, business card request, billing for fuel/diesel


Logistics Analyst

Manpower Staffing
06.2017 - 10.2017
  • Input drivers load information
  • Responsible for approving invoices with accurate and added mileage
  • Managed information in google docs and emailed carriers for information and corrections
  • Managed invoices for payments and billing
  • Created back log reports

Customer Service Assistant

UTSW Medical Center
02.2013 - 01.2016
  • Answered phone calls for Kidney, Liver, Pancreas, Heart and Lung clinics and transplant programs utilizing telephone protocols and scripting. Verify and route calls to appropriate person
  • Provided high level of customer service to all internal and external customers
  • Problem solve utilizing department protocols; triage callas urgent or telephone encounters
  • Documented customer's confidential and detailed information
  • Solve problems effectively, efficiently and to the satisfaction of the customer

Education

High School Diploma -

Sunset High School
Dallas, TX
01-1993

El Centro College
Dallas, TX

North Lake College
Irving, TX

Skills

    Casher, inventory, customer service, answering phones, 10 key, filing, typing, microsoft word, excel, power point, access, outlook, translating, cerner, cortex, ADT, ESI, internet, symposium, one staff, lawson, heat tickets, wordnet, chex, kronos, EPIC, phoenix, minutes, calendar management and travel arrangements SAP, EEC, SRM, food pro (Anzio), microsoft office, IKAN

Languages

Spanish
Native or Bilingual

Timeline

Customer Care Coordinator

NuMotion
02.2022 - 09.2024

Customer Service Representative

Buckhead Meat of Dallas
11.2018 - 03.2020

Buyer

FTS International
10.2017 - 06.2018

Logistics Analyst

Manpower Staffing
06.2017 - 10.2017

Customer Service Assistant

UTSW Medical Center
02.2013 - 01.2016

High School Diploma -

Sunset High School

El Centro College

North Lake College
Leticia Gonzales