Leticia Gutierrez
San Bernardino,CA
Summary
Demonstrated success in optimizing routes, managing crisis situations effectively, and improving response times. In previous roles have enhanced operational efficiency significantly while maintaining high standards of safety. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments. Possess strong communication, problem-solving, and organizational skills essential for high-pressure environments. Demonstrated ability to improve dispatch efficiency and accuracy, significantly enhancing operational flow. Committed to maintaining clear and effective communication between drivers, customers, and management to ensure timely and precise delivery schedules.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispatcher
Clean Energy Fuels
Newport Beach, CA
10.2022 - Current
- Monitored locations and utilization to coordinate services and schedules.
- Documented services performed, operations information, and dispatch details in system.
- Participated in team meetings discussing changes in procedures or processes.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Updated records of driver locations, delays, and cancellations.
- Received or prepared work orders.
- Managed Spanish and English phone calls while ensuring accuracy.
- Relayed work orders and information between supervisors and field personnel.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
- Identified locations and needs of callers to accurately send assistance.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Received and dispatched calls for emergency services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintenance Technician
Clean Energy Fuels
Newport Beach, CA
02.2008 - 10.2022
- Operated equipment and machinery according to safety guidelines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Maintained updated knowledge through continuing education and advanced training.
- Completed routine maintenance and repair.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Inspect, maintain, and perform minor to moderate repairs on CNG and/or LNG fueling equipment, including compressors, dispensers, priority panels, dryers, storage tanks, and other related equipment. During inspections, the Service Technician I will identify corrective actions and/or proactive maintenance service actions required on CNG/LNG equipment, and generate service orders for completion or assignment to Service Tech II, III, or Master Technicians. Additionally, the Service Technician I will ensure that assigned stations are aesthetically pleasing for our customers by cleaning and wiping down equipment, removing visible trash, and ensuring that trash containers are emptied.
Cleaning Lady for All Sites
Clean Energy Fuels
Newport Beach, CA
02.2008 - 03.2018
- Maintained the upkeep of all facilities when needed.
- Add receipts to all dispensers.
- Handled customer inquiries and resolved complaints to maintain positive service experience.
- Cleaned parking areas, or equipment and removed trash.
- Monitored fuel pumps to ensure proper functioning.
- Conducted regular cleaning and maintenance of gas station facilities to uphold cleanliness standards.
- Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
- Assisted customers with fuel pumps, and provided guidance on how to fuel.
- Managed and completed over 30 work orders in a week due to site cleaning.
- Completed day-to-day duties accurately and efficiently.
Skills
- Dispatching procedures
- Closing tickets
- Team collaboration
- Work order generation
- Multitasking and organization
- Dispatching field personnel
- Customer service
- Stress tolerance
- Decision-making
- Critical thinker
- Call handling
- Adjusting routes
- Problem-solving
- Verbal and written communication
- Customer relations
Languages
English& Spanis Speaker
Professional
Certification
- Electrical 1
- CNG Arial Training
References
References available upon request.
Timeline
Dispatcher
Clean Energy Fuels
10.2022 - Current
Maintenance Technician
Clean Energy Fuels
02.2008 - 10.2022
Cleaning Lady for All Sites
Clean Energy Fuels
02.2008 - 03.2018
- Electrical 1
- CNG Arial Training
Similar Profiles
Dionicio LermaDionicio Lerma
Maintenance Technician at Clean Energy FuelsMaintenance Technician at Clean Energy Fuels
IGOR KHOMYCHIGOR KHOMYCH
Service Technician at Clean Energy FuelsService Technician at Clean Energy Fuels
Lianna BrownLianna Brown
Work Order Processor at Clean Energy FuelsWork Order Processor at Clean Energy Fuels
Gerardo SanchezGerardo Sanchez
East of Bay Plastering Inc at DadEast of Bay Plastering Inc at Dad
Jose CejaJose Ceja
General Maintenance Associate at Home DepotGeneral Maintenance Associate at Home Depot