Leticia Jimenez
Palmdale,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Concentra Urgent Care
Saugus, CA
07.2007 - 03.2020
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
Education
High School Diploma -
Canyon High School
Canyon Country, CA06.1993
Skills
- Customer Service
- Team Building
- Social Perceptiveness
- Active Listening
- Self-Motivated
- Analytical and Critical Thinking
- Organizational Skills
- Collaboration
- Verbal Communication
- Calm Under Pressure
- Basic Math
- Analytical Thinking
- Clerical Support
- Task Prioritization
- Critical Thinking
- Planning and Coordination Certified
- RealEstate Certified
Languages
Spanish
Professional
Accomplishments
- Promoted Patient Registrar Clerk to Front Desk Supervisor, in less than 12-months.
Additional Information
I grew up in the Santa Clarita area. I attended Grade School, Jr. High School, High School and some college. I had many jobs that had to do with customer service. From fast food as a teenager to a bank teller for Bank of America. I worked as a customer service rep for Contractors Wardrobe, I acquired my Realtor License, and finally to a Front Desk Supervisor in a medical office. I am grateful for every single job experience.
Certification
- Licensed Realtor - 2004 to Current
Timeline
Front Desk Supervisor
Concentra Urgent Care
07.2007 - 03.2020
High School Diploma -
Canyon High School
- Licensed Realtor - 2004 to Current
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