Leticia Kelly De Souza Lima
Miami,FL
Summary
Manager who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Proficient at building positive relationships with new and existing customers by offering superior customer service. Organized and dependable leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Office and Merchandise Manager
Pagani Automobili America
10.2023 - Current
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Streamlined the buying process for increased efficiency and profitability with strategic vendor negotiations.
- Maximized gross margin dollars through optimal assortment planning and cost management.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Assistant Store Manager
120% Lino Luxury
07.2021 - 10.2023
- Created and implemented innovative business strategies to drive record sales growth
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Managed employees, schedule shifts, determined and provided training needs
- Leveraged company programs and tools to generate local markets awareness and drive store traffic increasing the store overall KPI’s
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
Sales Supervisor
SMCP Inc. Maje Paris
11.2018 - 07.2021
- Exceed sales goal for the year and raised store’s KPI’s
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Best seller for two years in a roll due to strong client book and customer service
- Trained team members in successful strategies to meet operational and sales targets
- Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Retail Salesperson
Sprint Corporate
06.2018 - 11.2018
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Prepare sales slips and sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Describe merchandise and explain use, operation, and care of merchandise to customers.
Realtor Associate
Keller Williams Eagle Realty
02.2018 - 09.2018
- Coordinated appointments to show marketed properties
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area
- Continually stayed up-to-date on mortgage rates and related real estate news
- Worked closely with clients to get the appropriate loans, inspections and credit reports
- Maintained connections with clients to encourage repeat business and referrals
- Guided clients from beginning to end of the home buying process in choosing the right property
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
US Army Specialist
US Army
07.2014 - 01.2018
- Maintained accurate stock records and schedules
- Conducted monthly inventories of materials on the work floor
- Led and trained 300 employees in 2 years
- Tracked time spent on assignments each day for productivity reporting
- Supervised material flow, storage and order fulfillment.
Education
Masters of business Administration - Finance
Barry University
12.2023
Bachelor of Business Administration -
Barry University
Miami Shores, FL12.2020
Certificate of Entrepreneurship -
Kansas University
Lawrence, Kansas12.2017
Skills
- Staff Management
- Systems implementation
- Staff hiring
- Inventory Management
Timeline
Office and Merchandise Manager
Pagani Automobili America
10.2023 - Current
Assistant Store Manager
120% Lino Luxury
07.2021 - 10.2023
Sales Supervisor
SMCP Inc. Maje Paris
11.2018 - 07.2021
Retail Salesperson
Sprint Corporate
06.2018 - 11.2018
Realtor Associate
Keller Williams Eagle Realty
02.2018 - 09.2018
US Army Specialist
US Army
07.2014 - 01.2018
Masters of business Administration - Finance
Barry University
Bachelor of Business Administration -
Barry University
Certificate of Entrepreneurship -
Kansas University
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