Leticia Longoria
Dallas,TX
Summary
Highly-motivated individual with over 15 years of customer service experience. Strong work ethic, adaptability, and customer focused. Strong interpersonal skills with a talent for effectively addressing concerns.
Overview
19
19
years of professional experience
Work History
House Cleaner
L&N Residential Cleaning
New Braunfels, TX
03.2023 - 03.2025
- General Cleaning: Dusting, vacuuming, mopping, polishing surfaces, and removing trash.
- Bathroom and Kitchen Cleaning:Cleaning and sanitizing bathrooms and kitchens, including toilets, showers, sinks, and countertops
- Deep Cleaning: Providing a more thorough cleaning of each room, potentially including scrubbing appliances, cleaning windows, or cleaning upholstery.
- Tidying and Organizing: Organizing living spaces and changing bed linens
- Maintenance: Reporting maintenance issues to management.
- Customer Service: Providing excellent customer service and addressing client inquiries.
Kennel Technician
Moni’s Mutt Hut
Seguin, Texas
07.2020 - 03.2023
- Maintained records of animal feedings, treatments and other updates.
- Inspected kennels regularly for any possible health hazards or maintenance concerns
- Organized supplies needed for daily operations of the kennel facility.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Adhered to standards set forth by local laws regarding animal welfare.
- Walked animals outside to avoid accidents in play areas or bedding.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
Animal Caretaker
Society For Animal Rescue And Adoption
Seguin, Texas
06.2018 - 04.2019
- Provides enrichment activities for animals in their care
- Performs minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Collaborates with fellow staff members in providing quality care to all assigned animals.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Played with dogs and cats to maintain socialization and reduce stress.
- Records observations of animal behavior, health, diet and other information as required.
Barista/Shift Supervisor
Starbucks
Seguin, Texas
08.2011 - 02.2019
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
- Ensured compliance with health department regulations related to food handling practices.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Arranged merchandise and built eye-catching displays to increase sales.
- Greeted guests with pleasant smile and superior customer service.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Coached staff on strategies to enhance performance and improve customer relations.
Team Member
Chick-fil-A
Rowlett, Texas
07.2006 - 08.2011
- Operated cash registers to process payments from customers.
- Participated in team meetings to discuss strategies for improvement.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to achieve daily goals.
- Greeted customers upon entering the store with friendly demeanor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Assisted in inventory management, ensuring stock levels met demand without excess.
Education
GED -
Nixon Smiley High School
Nixon, TX05-2025
Skills
- Customer service
- Team collaboration
- Compliance standards
- Commercial and residential cleaning
- Animal care
- Time Management
- Record keeping
Accomplishments
- Promoted to team leader while working for ChickFilA
- Promote to shift supervisor while working for Starbucks
- Received partner of the month several times while working with Starbucks.
Affiliations
- Assigned to and volunteered for community events while working for ChickFilA, Starbucks and Society for Animal Rescue and Adoption.
Timeline
House Cleaner
L&N Residential Cleaning
03.2023 - 03.2025
Kennel Technician
Moni’s Mutt Hut
07.2020 - 03.2023
Animal Caretaker
Society For Animal Rescue And Adoption
06.2018 - 04.2019
Barista/Shift Supervisor
Starbucks
08.2011 - 02.2019
Team Member
Chick-fil-A
07.2006 - 08.2011
GED -
Nixon Smiley High School