Summary
Overview
Work History
Education
Skills
Timeline
COMMUNICATION
LEADERSHIP
Generic

Leticia Maldonado

Porter,TX

Summary

To further a long term career in a professional environment. I am anxious to offer my professionalism, Knowledge and experience. As well as to be challenged along with having the opportunity for growth and advancement.

Diligent front desk receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

15
15
years of professional experience

Work History

Receptionist

Magbag Chiropractic
Houston, TX
05.2025 - Current
  • Managed patient scheduling and appointment confirmations, optimizing office flow and reducing wait times.
  • Coordinated communication between patients and chiropractic staff, enhancing overall patient experience.
  • Implemented electronic health record system for efficient patient data management and retrieval.
  • Trained new reception staff on office procedures and customer service protocols, fostering a collaborative environment.

Lead Receptionist/ Assistant Business Office Manager

The Heights on Valley Ranch
09.2020 - 05.2025
  • Customer Service
  • Multi Line Phones
  • Appt. Scheduling
  • Tours
  • Complaints
  • Expense Reports
  • Greeting Families
  • Helping Residents
  • Filing, Faxing, Scanning, Uploading, Insurance

Customer Service Rep.

H&R Block
01.2021 - 04.2024
  • Multi Line Phones
  • Customer Service
  • Appt. Scheduling
  • Greeting Guest
  • Filing, Faxing, Scanning

SPECIAL NEEDS ASSISTANT

SPRING ISD
08.2018 - 05.2021
  • Caring for Special Needs Children
  • Parent Communities
  • Insuring the Safety of the Children

FRONT DESK RECEPTIONIST

COMFORT INN & SUITES/COUNTRY INN & SUITES
01.2011 - 05.2017
  • Multi Line Phones
  • Customer Service
  • Check Ins-Outs
  • Filing & Faxing
  • Greeting Guest
  • Complaints
  • Hiring
  • Scheduling

Education

Diploma -

MacArthur High
Houston, Texas

Medical Assistant - undefined

Remington College
Houston, Texas

Skills

  • Multi Line Phones
  • Filing & Faxing
  • Mirco Soft Works/Word
  • Multitasking
  • Data Entry
  • Excel
  • Organization skills

Timeline

Receptionist

Magbag Chiropractic
05.2025 - Current

Customer Service Rep.

H&R Block
01.2021 - 04.2024

Lead Receptionist/ Assistant Business Office Manager

The Heights on Valley Ranch
09.2020 - 05.2025

SPECIAL NEEDS ASSISTANT

SPRING ISD
08.2018 - 05.2021

FRONT DESK RECEPTIONIST

COMFORT INN & SUITES/COUNTRY INN & SUITES
01.2011 - 05.2017

Medical Assistant - undefined

Remington College

Diploma -

MacArthur High

COMMUNICATION

Implemented new procedures and technologies that improved efficiency and streamlined operations.

LEADERSHIP

Successfully led a team to exceed all goals while maintaining excellent customer satisfaction scores.