Leticia Miramontes
District Manager
Kissimmee,FL
Summary
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
31
31
years of professional experience
Work History
General Manager
Advance Auto Parts
Kissimmee, FL
01.1996 - Current
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Managed scheduling for 32 employees to optimize productivity.
- Consistently complied with company policies and government regulations.
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Delivered exceptional customer experiences with hands-on leadership of front line Team Members and area managers.
- Fostered strong relationships with Professional customers with weekly visits and maintaining communication.
- Established clear performance goals and metrics for revenue, P&L, Professional customer service and Team member retention for my retail unit.
Education
High School Diploma -
John Dewey High School
Brooklyn, NYSkills
- Sound judgment
- Troubleshooting expertis
- Team Member development
- Sales planning and implementation
- Customer ( Professional ) retention
- Succession planning
- Calm under pressure
- Financial Management
- Top talent recruiting, hiring and retention
- Team member training and development
- Recruiting and Hiring
- Schedule management
- Communication skills
- Sales expertise
- Leadership and team building
- Training and coaching
- Profit and loss accountability
- Team training and development
- Employee scheduling
- Inventory management
- Customer experiences
- Supervision and training
Accomplishments
- Leadership - Served as key contributing member to District Manager managing 4 stores under DM supervision and training, SSA walks , AD sets. Coaching fellow GMs on store appearance, Sales and profitability
- Opportunity to manage 10 stores with in my 18 years as General Manager and 24 years in total with the company
- I opened 2 brand new stores with Advance 6186 & 7553
- Was GM of the year twice at 7553 2015 & 2017
Timeline
General Manager
Advance Auto Parts
01.1996 - Current
High School Diploma -
John Dewey High School