Leticia Nieto
Houston
Summary
Results-oriented professional with 10+ years of retail experience and a proven rack record and knowledge of customer service, store operations, and visual merchandising. Aiming to leverage my skills to successfully fill the Retail Management role at your company.
Overview
11
11
years of professional experience
Work History
Store Manager of Operations
Cotton On Group
06.2019 - Current
- Oversaw daily store operations, ensuring optimal efficiency and customer satisfaction.
- Led team training initiatives, enhancing staff performance and operational knowledge.
- Implemented inventory management procedures, reducing stock discrepancies and improving turnover rates.
- Developed strategies to enhance visual merchandising, driving increased foot traffic and sales conversions.
- Analyzed sales reports to identify trends, informing strategic decision-making for product selection.
- Fostered a positive team culture through effective communication and conflict resolution techniques.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager
CHARLOTTE RUSSE, Willowbrook Mall, Memorial City Mall
Houston, TX
06.2017 - 04.2019
- Ran $1.8 Million Dollar Store and promoted to a $2.5 Million Dollar store.
- Business Acumen-Forecasted sales -weekly/monthly/yearly to traffic Increased sales by 20% to LY performance within 6 month period Conversion growth / focus on customer engagement /visual standards and People Development Consistently performed figured eights to maximize shopping experience Management team was consistently held accountable for increasing daily sales goals
- Two-time Amazing Legacy winner for TOP SALES increase (Top 50 SM in Co.)
- Opened, Staffed and Lead a new store opening with consistent results over Plan.
- Lead the District on Top Sales Plan in 2017 and 2018
- Focused on Customer Engagement by leading by example and training.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Hiring/Talent Manager-Develop Direct Reports Train and Develop to company’s standards Embraced Passion for Fashion
- Focused on people strength and help developed their talents by identifying key roles and responsibilities..
- Created Positive Attitude within District by supporting Company Tools and Resources.
- Scheduled, prioritize, and reviewed daily process to ensure 100% accuracy to increase shopping experience and identified when to delegate tasks.
- Created consistent awareness on LP Reduced shrink for 2 consecutive yrs
- Elevated Visual process and Standards . Store was the Regional and District Model store for Meetings and CEO Jenny Ming Investor Meeting.
- Assistant Store Manager, May 2015-June 2017
- Memorial City Mall Houston TX. 2.5 Million
- Hiring and Staffing-conducted individual interviews and group interviews. Entered all new hire employees into the system. Completed all new hire paperwork as well as I-9 process. Supported all new hires in their orientations. Overnight floor sets, executing new monthly visuals. Utilizing our tools and resources.
- Communicated any product needs or customer feedback to Store Manager. Supported Store Manager in driving sales and conversion through consistent and timely execution of flexing guidelines, clearance guidelines, window guidelines, promotional checklist and backroom organization.
- Used the tools and resources provided by the company to create effective schedules to support all needs of business.
- Provided constructive coaching through motivational behaviors.
- Created a business acumen environment to drive sales behaviors and drive plan, comp, and payroll.
- Executed all daily tasks per Headquarters and Store Management direction.
- Supported Store Manager with Store Performance Reviews. Coached and trained in loss prevention opportunities from the SPR.
Supervisor/Sales Lead (Memorial City)
Charlotte Russe
05.2015 - 08.2015
- Maximized conversion and high performances sales by ensuring all key selling zones were covered during sales led shift.
- Provided in moment coaching with the sales team to maximize productivity as well as keep a consistent in brand experience alive within the stores.
- Ensured a safe and secure store environment by following and enforcing all safety policies and procedures.
- Completed all tasks with a high sense of urgency.
- Processed and merchandise all shipment from door to the floor to keep all current trends available to the customers.
- Modeled conversion driving behavior as well as a "yes I can" mindset to provide the best possible service for the customer.
- Built positive relationships with all members of the store team as well as peer relationships throughout our District of 14 stores.
- Consistently executed store opening and closing procedures.
Education
High School Diploma - undefined
NorthBrook High School
07.2011
Skills
- Business level speaking skills from Store Level to Regional Level
- Highly skilled at a composing well informed emails from Store to Regional level
- Loss Prevention Sponsor of 14 Stores
- Extremely passionate about building
- business plans that range from weekly, monthly, quarterly, and yearly
- Developed and mentored team memebers, resulting in multiple internal promotions across sales, supervisory, and management roles
Timeline
Store Manager of Operations
Cotton On Group
06.2019 - Current
Store Manager
CHARLOTTE RUSSE, Willowbrook Mall, Memorial City Mall
06.2017 - 04.2019
Supervisor/Sales Lead (Memorial City)
Charlotte Russe
05.2015 - 08.2015
High School Diploma - undefined
NorthBrook High School