Leticia Nye
Halifax,PA
Summary
Dynamic, customer-focused professional with extensive experience in account management and customer service, excelling in building and nurturing strong client relationships. Proven expertise in troubleshooting and problem resolution, along with strong proficiency in leveraging CRM software to enhance customer satisfaction. Committed to driving success as a Customer Account Specialist by delivering exceptional service and effective account management strategies. Passionate about contributing to team goals while ensuring a seamless customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ACCOUNT COORDINATOR
Amphenol-FCI
10.2024 - 06.2025
- Developed strong organizational and communication skills while coordinating accounts with multiple clients.
- Built strong client relationships through service execution, validation and good response time.
- Worked closely with customers throughout the sales process from initial contact through post-sale follow up.
CUSTOMER SERVICE REPRESENTATIVE
TE Connectivity
07.2022 - 10.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
LOAN CUSTOMER SERVICE REPRESENTATIVE
PHEAA
04.2017 - 07.2022
- Performed detailed analysis of customer credit reports to determine appropriate levels of risk associated with loans.
- Advised management on changes needed in order to meet changing regulatory requirements.
- Researched complex cases involving multiple parties or entities in order to provide accurate solutions.
Education
GED -
Tri County OIC
HarrisburgSkills
- Customer service
- Troubleshooting and problem resolution
- Account management
- Relationship building
- Quality control
- Order management
- CRM, SAP, QADEE Software
Certification
- Massage Therapist
- Cosmetology
Timeline
ACCOUNT COORDINATOR
Amphenol-FCI
10.2024 - 06.2025
CUSTOMER SERVICE REPRESENTATIVE
TE Connectivity
07.2022 - 10.2024
LOAN CUSTOMER SERVICE REPRESENTATIVE
PHEAA
04.2017 - 07.2022
GED -
Tri County OIC