Leticia Robledo
Del Valle,Texas
Summary
Experienced in using Athena to manage the daily schedules for up to 17 Internal Medicine Physicians. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records.
Overview
1
1
Certification
Work History
OFFICE SUPPORT SPECIALIST
The Blood And Tissue Center Of Central Texas
AUSTIN, TEXAS
10 2013 - 06 2014
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
BINDERY ASSEMBLER
TWG PLUS
Austin, Texas
09 2009 - 08 2013
- Assembled various jobs according to the job’s ticket descriptions, and assisted in training temporary employees.
- Collaborated effectively with team members to meet production targets consistently.
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
- Expedited product delivery to customers by streamlining packing and shipping processes.
Lead Scheduling Coordinator
Capital Medical Clinic
Austin Texas
01 2016 - 02 2024
- Enhanced scheduling efficiency by streamlining processes and implementing automated tools.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Enhanced portal user experience by optimizing navigation, layout, and design elements.
- Resolved technical issues promptly to minimize downtime and maintain high levels of productivity for portal users.
- Performed regular maintenance on portals, ensuring up-to-date content availability at all times for users'' convenience.
- Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Education
LICENSED VOCATIONAL NURSE -
Austin Community College
2014
Skills
- Basic office equipment ( copier, fax, printer)
- Willingness to learn
- Knowledge of Medical Terminology
- Adaptability
- Dependable
- First Aid/CPR
- Clerical Support
- Medical Records Management
- Technical Support
- Schedule organization
- Telephone etiquette
- Proficient in Athena
Certification
- Certified Nursing Assistant & Acute Care Training- July 2013
- Registered Medical Assistant Training - August 2024
Timeline
OFFICE SUPPORT SPECIALIST
The Blood And Tissue Center Of Central Texas
10 2013 - 06 2014
BINDERY ASSEMBLER
TWG PLUS
09 2009 - 08 2013
Lead Scheduling Coordinator
Capital Medical Clinic
01 2016 - 02 2024
LICENSED VOCATIONAL NURSE -
Austin Community College