Leticia Rodriguez
Santa Ana,CA
Summary
Detail-oriented Housekeeping Manager with over 10 years of experience in maintaining high cleanliness standards and ensuring effective team supervision. Skilled at problem-solving and customer relationship management, contributing to improved guest experiences and operational workflows.
Overview
22
22
years of professional experience
Work History
Housekeeping Manager
Hyatt House
Irvine, California
07.2022 - Current
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and safety procedures.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Developed schedules for housekeeping staff to ensure adequate coverage.
- Coordinated with front desk to address guest requests related to housekeeping.
- Inspected guest rooms and public areas for compliance with cleanliness standards.
- Resolved guest complaints promptly to enhance overall satisfaction during stays.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Housekeeping Supervisor
Hyatt Regency
Irvine, California
02.2004 - 05.2020
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Conducted routine inspections to ensure compliance with Hyatt Regency cleanliness guidelines.
- Coordinated scheduling for housekeeping staff to meet operational needs effectively.
- Collaborated with front desk and maintenance teams to address guest requests promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Responded promptly to maintenance requests from guests or staff members.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
Education
Medical Assistant -
WyoTech
Long Beach, CA11-2006
GED -
Santa Ana High School
Santa Ana, CA06-2003
Skills
- Inventory management
- Cleaning standard enforcement
- Staff training
- Scheduling coordination
- Policy development
- Customer relationship management
- Team supervision
- Problem solving
- Ordering cleaning supplies
Timeline
Housekeeping Manager
Hyatt House
07.2022 - Current
Housekeeping Supervisor
Hyatt Regency
02.2004 - 05.2020
Medical Assistant -
WyoTech
GED -
Santa Ana High School