Leticia Sandoval
Marietta,United States
Summary
Patient-oriented and helpful candidate familiar with MS Office and EHR systems. Works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in scheduling, verifying insurance, handling referrals and front desk operations.
Overview
7
7
years of professional experience
Work History
Medical Front Desk Lead
Eye Consultants Of Atlanta
11.2021 - Current
- Maintained accurate records of all transactions and facilitated prompt billing resolution when needed, ensuring financial accuracy and patient satisfaction.
- Assisted management in implementing new front desk procedures to increase efficiency and improve patient experiences.
- Fostered a positive work environment by recognizing exemplary performance among front desk team members and addressing any issues promptly.
- Monitored daily performance metrics to identify areas of improvement within the front desk team''s workflow, leading to enhanced operational efficiency.
- Created and executed an onboarding process for new front desk staff members, fostering a team environment and ensuring consistent service quality for patients.
Event Caterer and Restaurant Customer Service
Williamson Bros. Barbecue
11.2016 - 10.2021
- Oversaw catering orders to verify accuracy and completeness.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Delivered catered food and supplies to facility for on-time set-up.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Campbell High School
Smyrna, GA05.2009
Skills
- Insurance Verification and Payment Collection
- HIPAA Compliance
- Patient Relations
- Accurate Documentation
- Patient Registration and Scheduling
- Microsoft Office
- Referral Verification
- EMR / EHR: ModMed and Phreesia Practice Management Software
- Front Desk Operations and Work Flow Optimization
- Excellent Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Medical Front Desk Lead
Eye Consultants Of Atlanta
11.2021 - Current
Event Caterer and Restaurant Customer Service
Williamson Bros. Barbecue
11.2016 - 10.2021
High School Diploma -
Campbell High School