Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sandra Gress

North Las Vegas

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skillful front desk medical assistant with background in patient scheduling, insurance verification and processing, as well as handling patient inquiries. Strong administrative skills enable smooth clinic operations. Familiarity with electronic health records and medical terminology enhances communication with healthcare professionals. In previous roles, contributed to improved efficiency and patient satisfaction through organized system management.

Compassionate Front Desk Medical Assistant recognized for efficiently managing time and tasks to ensure smooth clinic operations. Possess specialized skills in patient registration, medical record management, and appointment scheduling. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team objectives.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification

Work History

Lead front desk medical assistant

Wee care pediatrics
North Las Vegas
10.2023 - Current
  • Greeted patients and families upon arrival to create a welcoming environment.
  • Scheduled appointments and managed patient flow throughout the clinic.
  • Collected and verified patient information for accurate medical records.
  • Maintained cleanliness and organization of the front desk area.
  • Communicated effectively with patients regarding treatment plans and follow-ups.
  • Coordinated with medical staff to ensure smooth operational workflows.
  • Scheduled follow up appointments for patients who had been seen previously.
  • Prepared charts for upcoming appointments by retrieving lab results, x-rays and other documents from previous visits.
  • Maintained a clean reception area by stocking supplies, organizing materials and tidying up waiting room areas as needed.
  • Provided customer service assistance to help resolve any issues that arose during check-in or checkout processes.
  • Collected co-payments from patients at time of service.
  • Maintained confidentiality of all patient records according to HIPAA guidelines.
  • Greeted patients upon arrival and verified necessary paperwork was completed accurately.
  • Assisted with insurance verification process prior to appointment scheduling or treatment procedures being performed.
  • Managed communication between staff members located in different departments within the facility.
  • Checked in patients, updated demographic information and collected co-pays and fees as required.
  • Verified patient information for accuracy in electronic health records system.
  • Called patients to confirm scheduled appointments and obtain additional details.

Education

Northwest Career College
Las Vegas, Nevada, NV
02.2023 - 10.2023

Bonanza High School
Las Vegas, NV

Skills

  • Appointment scheduling
  • Insurance verification
  • Patient intake procedures
  • HIPAA compliance
  • Customer relationship management
  • Patient follow-up coordination
  • Office organization
  • Communication skills
  • Problem solving
  • Team collaboration
  • Time management
  • Office administration
  • Appointment management
  • Patient registration
  • Patient scheduling
  • Front desk operations
  • Co-payment collection
  • Medical office administration
  • Payment collection
  • Telephone etiquette
  • Insurance verifications

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • CCMA

Timeline

Lead front desk medical assistant

Wee care pediatrics
10.2023 - Current

Northwest Career College
02.2023 - 10.2023

Bonanza High School
Sandra Gress