Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Leticia Sousa

Winter Garden,Florida

Summary

Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics. Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Overview

3
3
years of professional experience

Work History

Sales Associate

Pandora Jewellery
Lake Buena Vista, Florida
10.2022 - Current
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Engaged customers in friendly, professional dialogue to determine needs.

Customer Service Manager

encore nails and salon
Windermere, Florida
01.2022 - 11.2023
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Education

Associate of Arts -

Valencia College
Orlando, FL
07-2025

High School Diploma -

Windermere High
Windermere, FL
05-2022

Skills

  • Order Processing
  • Product Sales
  • Payment Processing
  • Upselling
  • Business Development
  • Inventory Control

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional

Affiliations

  • Diving
  • Reading
  • Running

Timeline

Sales Associate

Pandora Jewellery
10.2022 - Current

Customer Service Manager

encore nails and salon
01.2022 - 11.2023

Associate of Arts -

Valencia College

High School Diploma -

Windermere High
Leticia Sousa