Leticia Taclay
Moreno Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in any environment. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Eligibility Service Clerk
DPSS
Riverside, CA
01.2024 - Current
- Trainer / Lead
- Successfully completed all assigned tasks while maintaining a high level of accuracy and professionalism, contributing to positive outcomes for both clients and the organization.
- Achieved success in meeting deadlines through diligent time management and prioritization of tasks.
- Conducted outreach efforts to inform potential applicants about available services, increasing awareness and accessibility for those in need.
- Demonstrated adaptability by effectively managing fluctuating caseloads during peak periods or staff absences without compromising accuracy or timeliness of decisions.
- Ensured confidentiality of sensitive client information through strict adherence to privacy policies and procedures.
- Assisted in training new staff members on company procedures, contributing to a cohesive work environment.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Trained staff on current eligibility requirements and policies.
Cashier
Disneyland Resort
Anaheim, CA
05.2023 - Current
- Trainer
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Adapted work schedule to accommodate business demands.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Human Resources Administrative Assistant
City Of Moreno Valley -City Hall
Moreno Valley, CA
07.2023 - 09.2024
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Scheduled office meetings and client appointments for staff teams.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Administrative Assistant
City Of Moreno Valley - City Hall
Moreno Valley, CA
04.2023 - 07.2023
- Managed business license documents and maintained permanent files.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Took messages and provided information about company processes, hours and requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Developed correspondence letters, memos and emails.
Patient Safety Attendant
Riverside University Health System Medical Center
Moreno Valley, CA
12.2022 - 04.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Completed necessary reports and documentation on time and to specifications.
After-School Program Leader
Think Together, Inc
Moreno Valley, CA
08.2022 - 04.2023
- Developed curriculum and lesson plans to achieve objectives of each course.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Managed a class of 20 -25 kids.
Cashier
San Manuel Casino
San Bernardino, CA
10.2021 - 07.2022
- Tallied cash drawer at beginning and end of each work shift.
- Checked personal identifications during alcohol and tobacco sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
Care Attendant
IHSS
09.2017 - 04.2022
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Expert
RGIS Inventory
02.2021 - 09.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed scheduled audits with efficient and accurate approach.
- Completed physical inventory counts each month.
- Maintained inventory count, tracked usage and documented variances.
Sales Representative
Stanford And Associates
01.2017 - 08.2017
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
Security Guard
Black Hawk Security
01.2013 - 08.2020
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Permitted entry with escort for approved persons into secure locations.
- Checked and verified photo identification prior to granting facility access.
Sales Rep, Photographer,cashier
Magic Memories
10.2012 - 09.2016
- Digitally edited photos to enhance appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Inspected proofs to verify quality and determine needed adjustments and retouches.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed complex photo shoots at indoor and outdoor venues.
- Collected and authorized payments of guests.
Shipping and Receiving Manager, Office Manager
Pt Industries
10.2007 - 05.2016
- Pulled, verified, and packaged items for shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Input data into spreadsheets and databases.
Education
Associate of Science - Criminology
Riverside City College
Riverside, CA06.2022
Associate of Arts - Social And Behavior Studies
Riverside City College
Riverside, CA06.2022
High School Diploma -
City of Angels
Los Angeles, CA06.1999
Skills
- Computer skills
- Supervision
- Teamwork
- Leadership
- Customer Service
- Multitasking abilities
- Flexible & Adaptable
- Cleaning and sanitizing
- Identification checks
- Cash Handling
- Product restocking
Timeline
Eligibility Service Clerk
DPSS
01.2024 - Current
Human Resources Administrative Assistant
City Of Moreno Valley -City Hall
07.2023 - 09.2024
Cashier
Disneyland Resort
05.2023 - Current
Administrative Assistant
City Of Moreno Valley - City Hall
04.2023 - 07.2023
Patient Safety Attendant
Riverside University Health System Medical Center
12.2022 - 04.2023
After-School Program Leader
Think Together, Inc
08.2022 - 04.2023
Cashier
San Manuel Casino
10.2021 - 07.2022
Expert
RGIS Inventory
02.2021 - 09.2021
Care Attendant
IHSS
09.2017 - 04.2022
Sales Representative
Stanford And Associates
01.2017 - 08.2017
Security Guard
Black Hawk Security
01.2013 - 08.2020
Sales Rep, Photographer,cashier
Magic Memories
10.2012 - 09.2016
Shipping and Receiving Manager, Office Manager
Pt Industries
10.2007 - 05.2016
Associate of Science - Criminology
Riverside City College
Associate of Arts - Social And Behavior Studies
Riverside City College
High School Diploma -
City of Angels