Leticia Ulloa
Fullerton,CA
Summary
Seeking a position in sales where I can build upon my current skill set to contribute to the profitability to the company. Determined and goal oriented, my work experience in retail coupled with excellent communication skills and a strong customer focus provides a great starting point for a career with your company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Finance of America Mortgage
10.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Cannabis Retail
Cannabis on Demand
03.2023 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue by developing and implementing effective sales strategies.
Cannabis Retail
Costa Mesa Caregivers
08.2018 - 10.2019
- Proficient in cash handling and managing Point of Sale transactions, ensuring accuracy and efficiency.
- Demonstrated excellent verbal and written communication skills, fostering positive interactions with clients and colleagues.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Barista/Cashier
Walt Disney Company
11.2015 - 08.2018
- Provide ongoing guest service, greeting and serving guests in a timely fashion, anticipating guests' every need, following four major keys: Safety, Show, Courtesy, Efficiency, meeting the sales expectations for department and resort.
Shift Lead
Jack in the Box
07.2014 - 11.2015
- Completed store opening and closing procedures and balanced tills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
HIGH SCHOOL DIPLOMA -
LA VISTA HIGH SCHOOL
06.2014
Skills
- Proficient in Safety Processes and Procedures
- Strong Work Ethic with a Commitment to Excellence
- Experienced with Point of Sale (POS) Systems
- Friendly and Positive, with a Focus on Upselling Techniques
- Goal-Driven, Results-Oriented Mindset
- Proven Leadership and Team Collaboration Skills
- Active Listening
Timeline
Cannabis Retail
Cannabis on Demand
03.2023 - 07.2024
Customer Service Representative
Finance of America Mortgage
10.2019 - Current
Cannabis Retail
Costa Mesa Caregivers
08.2018 - 10.2019
Barista/Cashier
Walt Disney Company
11.2015 - 08.2018
Shift Lead
Jack in the Box
07.2014 - 11.2015
HIGH SCHOOL DIPLOMA -
LA VISTA HIGH SCHOOL
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