Leticia Vega-Pastor
Orlando,Florida
Summary
Highly committed, motivated and ethical professional who is detail-driven and interested in working for a company that is people focused and committed to make a difference within the community. Offering years of experience in managing stressful situations and reaching favorable outcomes, conflict resolution, great attention to detail and producing results that exceed expectations. Interest in professional and personal growth and development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CHILD PROTECTIVE INVESTIGATOR
STATE OF FLORIDA, DCF
Orlando, FL
06.2022 - 12.2023
- Conduct child abuse/neglect investigations, interviewing, information collection and documentation, services coordination, plan development, collaboration with other government agencies
- CWPI certified.
QUICK SERVICE REPRESENTATIVE
CHEFS DE FRANCE, LLC.
Orlando, FL
08.2021 - 02.2022
- Resolve customer concerns, provide customer service by addressing needs, maintain and ensure compliance with company policies, process payments via POS.
RETAIL SALES ASSOCIATE
WALMART
Winter Haven, FL
09.2019 - 03.2020
- Perform cashier duties, resolve customer concerns, provide customer service by addressing needs, maintain and ensure compliance with company policies, rules and procedures
RETAIL SALES ASSOCIATE
MURPHY EXPRESS
Winter Haven, FL
08.2018 - 09.2018
- Perform cashier duties, resolve customer concerns, maintain a clean work environment, merchandise restock, provide customer service by addressing needs, maintain and ensure compliance with company policies
CAREGIVER
LETTY’S PERSONAL CARE
San Juan, Puerto Rico
07.2014 - 12.2017
- Perform tasks related to the client's care, support of personal needs and hygienic care, assist with daily activities, observe patients for changes, assist with medication needs, follow care plan.
Education
CRIMINAL JUSTICE (B.A) -
INTERAMERICAN UNIVERSITY OF PUERTO RICO
12.2020
Academic Minor - Forensic Science
Interamerican University of Puerto Rico
Ponce, Puerto Rico12-2020
DIPLOMA FOR NURSING -
MIGUEL SUCH VOCATIONAL HIGH SCHOOL
05.2014
Skills
- Excellent professional ethics
- Organized
- Responsible
- Hard worker
- Overachiever and self-motivated
- Adaptability and dependability
- Strong Interpersonal skills
- Teamwork
- Critical thinking and decision making
- Leadership and initiative
- Substance Abuse Knowledge
- Writing and Verbal Communication
- Information Gathering
- Multitasking
- Conducting Interviews
- De-Escalation Techniques
- Case Documentation
- Client Engagement and Assistance
Volunteer Experience
Hospital Auxilio Mutuo, San Juan, Puerto Rico, 01/01/14, 05/01/14, Aid nurses in overall patient care, hygiene, and wellness
Certification
- Child Welfare Protective Investigator
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
CHILD PROTECTIVE INVESTIGATOR
STATE OF FLORIDA, DCF
06.2022 - 12.2023
QUICK SERVICE REPRESENTATIVE
CHEFS DE FRANCE, LLC.
08.2021 - 02.2022
RETAIL SALES ASSOCIATE
WALMART
09.2019 - 03.2020
RETAIL SALES ASSOCIATE
MURPHY EXPRESS
08.2018 - 09.2018
CAREGIVER
LETTY’S PERSONAL CARE
07.2014 - 12.2017
CRIMINAL JUSTICE (B.A) -
INTERAMERICAN UNIVERSITY OF PUERTO RICO
Academic Minor - Forensic Science
Interamerican University of Puerto Rico
DIPLOMA FOR NURSING -
MIGUEL SUCH VOCATIONAL HIGH SCHOOL
- Child Welfare Protective Investigator
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