Leticia Alvarado-Hernandez
Indio,CA
Summary
Bilingual Licensed Insurance Agent with 5 years of experience delivering exceptional customer service and consistently exceeding sales targets. Recognized as the #1 Sales Agent in the Inland Empire early in my career, demonstrating a strong drive, quick adaptability, and proven ability to thrive in competitive environments. Highly motivated and fast-learning professional seeking new opportunities in sales or client-focused roles that offer growth and strong earning potential.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
Fred Loya Insurance
01.2020 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
Customer Service Manager
Walmart
07.2017 - 01.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
High School Diploma -
Horizon High School
La Quinta, CA06.2017
Skills
- Bilingual
- Licensed insurance agent
- Customer service
- Fast learner
- Highly motivated
- Negotiation
Certification
Property & Casualty License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent
Fred Loya Insurance
01.2020 - Current
Customer Service Manager
Walmart
07.2017 - 01.2020
High School Diploma -
Horizon High School
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