Sarai Medina
37102 Arlene St
Summary
Dynamic customer service professional with a proven track record at Fred Loya Insurance, excelling in cross-selling and problem resolution. Adept at managing data entry and enhancing customer satisfaction through active listening. Recognized for processing applications accurately and collaborating effectively with team members to resolve complex inquiries.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CSR, Sales
Fred Loya Insurance
08.2025 - Current
- Responded to inquiries regarding policy details, claims processes, and coverage options efficiently.
- Assisted customers in selecting appropriate insurance policies based on needs and preferences.
- Processed policy applications and renewals with accuracy to maintain compliance and customer satisfaction.
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction.
- Assisted team members with challenging customer issues to promote collaboration.
Bank Teller
Barri Financial Group
05.2022 - 10.2024
- Processed customer transactions efficiently and accurately.
- Managed cash drawer, ensuring balanced accounts at day's end.
- Assisted customers with account inquiries and product offerings.
- Collaborated with team members to enhance customer service quality.
Education
High School Diploma -
Waller High School
Waller, TXSkills
- Cross-selling and upselling
- Data entry proficiency
- Customer service
- Data entry
- Cash counting
- Data management
- Computer operations management
- Time management
- Problem resolution
- Active listening
Certification
Limited line license
Languages
Spanish
Native or Bilingual
Timeline
CSR, Sales
Fred Loya Insurance
08.2025 - Current
Bank Teller
Barri Financial Group
05.2022 - 10.2024
High School Diploma -
Waller High School