Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leticia (Leo) Encinas

Casa Grande,AZ

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Circle K
Casa Grande, AZ
07.2024 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

GAP

No Employment
Casa Grande, AZ
06.2024 - 07.2024

In process looking for work

Detention Officer

Eloy Detention Center
Eloy , AZ
04.2024 - 06.2024
  • Supervised inmates during recreational activities, providing guidance when needed.
  • Monitored inmate behavior to ensure compliance with facility regulations and procedures.
  • Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
  • Provided support and assistance to fellow officers during emergency situations.
  • Maintained records of incident reports and daily logs to document inmate activity.
  • Enforced disciplinary action when appropriate according to established guidelines.
  • Escorted inmates from one area of the detention center to another safely and securely.

GAP

No Employment
Casa Grande, AZ
02.2024 - 04.2024

IN PROCESS LOOKING FOR WORK

Production Associate

Cargill
Casa Grande, AZ
08.2023 - 02.2024
  • Collaborated with team members to identify and resolve production issues in a timely manner.
  • Monitored and adjusted production processes to ensure quality standards were met.
  • Performed routine maintenance on equipment used in the production process.
  • Ensured that all safety protocols were followed during the production process.
  • Maintained accurate records of materials used in the production process.
  • Operated automated machines used in the assembly line according to established procedures.
  • Trained new employees on proper use of machinery, safety protocols, and quality control procedures.

Produce Clerk/Meat and Seafood Clerk

Frys Food
Casa Grande, AZ
07.2023 - 08.2023
  • Received and stocked incoming produce shipments.
  • Organized displays of fresh fruits and vegetables in the store.
  • Rotated produce items to ensure freshness.
  • Checked for quality, ripeness, and overall condition of products before stocking shelves.
  • Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
  • Kept accurate records of inventory levels and restocked as needed.
  • Cleaned work areas throughout shift to maintain sanitation standards.
  • Maintained cleanliness of department while adhering to health code regulations.

GAP

No Employment
Casa Grande, AZ
05.2023 - 07.2023

IN PROCESS OF LOOKING FOR WORK

E-COAT/Paint Technician

Lucid Motors
Casa Grande, AZ
01.2021 - 05.2023
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Developed detailed reports documenting test results for analysis by engineers.
  • Set up laboratory test beds for performing experiments on various types of electronic equipment.
  • Analyzed data collected during testing to determine root cause of failure.
  • Adhered to all safety policies and procedures while working in the lab environment.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.

Meat Department Clerk

Frys Food
Casa Grande, AZ
12.2019 - 01.2021
  • Provided customer service and answered customer questions regarding the selection, quality, and pricing of meats.
  • Maintained a clean and orderly work area in accordance with health and safety regulations.
  • Received daily shipments of fresh meat products from suppliers.
  • Ensured product rotation to maintain freshness, checked expiration dates and removed outdated items.
  • Stocked shelves with merchandise to ensure optimal inventory levels were maintained.
  • Assisted customers in selecting cuts of meat according to their needs.
  • Weighed, packaged, priced and labeled items for sale in the department.
  • Cleaned equipment such as knives, slicers, grinders, scales, wrapping machines.

GAP

None Yet
Casa Grande, AZ
11.2019 - 12.2019

in process of looking for work

Production Worker

Adecco Temp Agency
Casa Grande, AZ
08.2019 - 11.2019
  • Inspected finished products for quality assurance.
  • Labeled packages with barcodes, weight, and other information.
  • Collaborated with team members to ensure timely completion of orders.
  • Assembled boxes, crates, and pallets using hand tools or automated equipment.
  • Operated wrapping machines to package bulk items securely.
  • Stacked completed packages onto pallets for shipment.
  • Trained new employees on proper use of packaging equipment and safety protocols.

Education

High School Diploma -

Pinnacle High School
Casa Grande, AZ
05-2009

Skills

  • Scheduling
  • Product Knowledge
  • Problem-solving abilities
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Report Generation
  • Appointment Scheduling
  • Data Collection
  • Information Security
  • Complaint resolution
  • Time Managment

Languages

Spanish
Limited

Timeline

Customer Service Representative

Circle K
07.2024 - Current

GAP

No Employment
06.2024 - 07.2024

Detention Officer

Eloy Detention Center
04.2024 - 06.2024

GAP

No Employment
02.2024 - 04.2024

Production Associate

Cargill
08.2023 - 02.2024

Produce Clerk/Meat and Seafood Clerk

Frys Food
07.2023 - 08.2023

GAP

No Employment
05.2023 - 07.2023

E-COAT/Paint Technician

Lucid Motors
01.2021 - 05.2023

Meat Department Clerk

Frys Food
12.2019 - 01.2021

GAP

None Yet
11.2019 - 12.2019

Production Worker

Adecco Temp Agency
08.2019 - 11.2019

High School Diploma -

Pinnacle High School
Leticia (Leo) Encinas