Letisha Codlin
9608 W Maryann Drive, Peoria,Az
Summary
Adept Customer Service Representative with a proven track record at Call Centre Teleperformance, excelling in client relationship building and call control. Skillfully managed high-volume calls, enhancing customer satisfaction and boosting bookings. Demonstrates strong phone etiquette and a knack for fostering positive customer interactions, significantly contributing to the company's success.
Overview
2
2
years of professional experience
Work History
Reservation Agent
Call Centre Teleperformance
07.2021 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
High School Diploma -
St. James Hight School, Montego Bay, Jamaica
07.2019
Skills
- Phone Etiquette
- Call Control
- Client Relationship Building
- Customer Documentation Review
Hobbies
Reading
Benefit of reading for me is expanding my mind and boost my level of creativity.
Timeline
Reservation Agent
Call Centre Teleperformance
07.2021 - 02.2023
High School Diploma -
St. James Hight School, Montego Bay, Jamaica
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