Letitia Brooks
Harrisburg,PA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Medical Assistant with over 12 years of experience in the work profession. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Medical Asistant/clinical Manager
Allergy And Asthma Specialist
Harrisburg, PA
08.2009 - Current
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures and care plan instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Ordered and prepared reagents and supplies.
- Obtained pre- and post-treatment vital signs and weight.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained client medical history, medication information, symptoms and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Confirming times with patients and preparing admission and consent forms.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Identified nurses' and staff training needs and devised training programs to close gaps
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential
- Developed and adjusted work schedules for no more than 6 staff members
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage
- Managed 4 employees with various personalities and from different cultures for small practice
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance
Medical Assistant
Dr. Francis Brescia
Halifax, PA
03.2009 - 08.2009
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained pre- and post-treatment vital signs and weight.
- Ordered and prepared reagents and supplies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Tested and recorded blood glucose levels.
- Compiled necessary documents for surgical billing packages.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
Associate of Applied Science - Medical Assisting
Keystone Technical Institute
Harrisburg, PA03.2009
High School Diploma -
Central Dauphin Senior High School
Harrisburg, PA06.2007
Skills
- Time Management
- Self-Motivated
- Planning and Coordination
- Team building
- Active Listening
- Conflict Resolution
- Decision Making
- Critical Thinking
- Computer Skills
Timeline
Medical Asistant/clinical Manager
Allergy And Asthma Specialist
08.2009 - Current
Medical Assistant
Dr. Francis Brescia
03.2009 - 08.2009
Associate of Applied Science - Medical Assisting
Keystone Technical Institute
High School Diploma -
Central Dauphin Senior High School