Maria Janousek
Great Falls,MT
Summary
Proven Assistant Manager at Victoria Secret with expertise in inventory management and team leadership, driving a 15% increase in sales through strategic planning and staff development. Adept at fostering customer rapport and motivating teams to exceed performance goals while enhancing operational efficiency and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Asistant Manager
Victoria Secret
- Assisted in daily store operations, ensuring seamless customer service and satisfaction.
- Developed team schedules to optimize staffing levels during peak sales periods.
- Trained new employees on product knowledge and customer engagement techniques.
- Collaborated with management to implement visual merchandising strategies that enhanced store presentation.
- Analyzed sales data to identify trends and recommend inventory adjustments for improved turnover.
- Encouraged a positive work environment through recognition programs and team-building activities.
- Oversaw inventory management processes to minimize shrinkage and maintain stock accuracy.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
North 40 0utfitters
2013.04 - 2026.03
- Streamlined team scheduling to maximize workflow efficiency.
- Facilitated training sessions for new staff on customer service protocols and inventory management systems.
- Engineered process enhancements that minimized stock level discrepancies through systematic audits.
- Analyzed sales performance metrics to identify trends and optimize strategies.
Assistant Manager
Marices
2007.04 - 2013.04
- Assisted in implementing operational strategies to enhance team performance and service delivery.
- Coordinated daily activities to ensure efficient workflow among staff members.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Trained new employees on company policies and customer service best practices.
- Conducted regular assessments of team performance, providing constructive feedback for improvement.
- Collaborated with management to identify areas for process optimization within the store operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
No Degree - Business Management
Montana Technical College
Great Falls, MTSkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Staff management
Workload management
Conflict resolution
Team building
Retail operations
Employee scheduling
Operations management
Customer rapport
Recruiting and interviewing
Sales strategies
Customer relationship management (CRM)
Strategic planning
Staff development
Sales growth
Policy enforcement
Orientation and training
Sales reporting
Employee performance evaluations
Project management abilities
Performance reviewing
Promotional planning
Succession planning
Product branding
Strategic thinking
Adaptability and flexibility
Scheduling and planning
Employee supervision
Coaching and mentoring
Recruitment and hiring
Product and service sales
Inventory management
Process improvement strategies
Performance evaluation
Employee engagement
Orientating and training
Reporting and documenting
Sales monitoring
Customer service and satisfaction
Team motivation techniques
Problem resolution
Teamwork and collaboration
Multitasking Abilities
Organizational skills
Multitasking
Active listening
Hiring and training
Work Planning and Prioritization
Staff training
Scheduling and coordinating
Professional and courteous
Retail operations management
Goal setting
Accomplishments
I assisted in launching a new clothing brand called Smith and rogue, through product training and merchandising our team led 90% of the promotions in a number one position out of 13 stores. We are considered the champions of the brand and have other stores come to us for training.
I helped develop a training program for all North 40 stores with the corporate office that was implemented and showed winning results
Timeline
Assistant Manager
North 40 0utfitters
2013.04 - 2026.03
Assistant Manager
Marices
2007.04 - 2013.04
Asistant Manager
Victoria Secret
No Degree - Business Management
Montana Technical College